Associate Technology Operations Analyst

We are seeking an Associate Technology Operations Analyst to join our Global Operations team in Bangalore. The role is responsible for providing first-line technical and operational support across infrastructure, applications, and monitoring platforms, ensuring high availability and timely incident resolution in a 24x7 environment.
About You – Experience, Education, Skills, And Accomplishments
Bachelor's degree in computer science, Information Technology, or related field
0.6– 03 years of experience in IT operations, service desk, or infrastructure support
ITIL Foundation certification is a plus
Exposure to Private and public cloud platforms (AWS, Azure, GCP)
Experience in 24x7 Global Operations / NOC / SOC environment
Understanding of SLAs, OLAs, and KPIs
It Would Be Great If You Also Have
Experience with cloud data warehouses such as Snowflake, Data Bricks, BigQuery, or Amazon Redshift.
Familiarity with tools such as dbt, Airflow, Fivetran, and Segment.
Experience working with event-driven or semi-structured data (JSON, logs, clickstream).
Exposure to BI and visualization tools (Power BI, Tableau, SAP BusinessObjects).
Familiarity with AWS, Azure, or GCP, including data governance and security best practices.
Basic understanding of ITIL processes (Incident, Request, Change, Problem, Event Management)
Knowledge of Windows/Linux environments
Familiarity with monitoring tools (Datadog, Centreon, Pingdom, Zabbix, SolarWinds, etc.)
Experience with ITSM tools such as ServiceNow, PagerDuty, or equivalent
Basic networking concepts (TCP/IP, DNS, HTTP/S
What will you be doing in this role?
IT Operations & Support
Provide Level 1 and 1.5 support for infrastructure, applications, and end-user issues following ITIL best practices
Monitor alerts and events using enterprise monitoring tools (e.g., Centreon, Pingdom, Datadog, Zabbix, or similar platforms)
Perform initial incident triage, diagnosis, resolution, and escalation as per defined SLAs
Log, track, and update incidents, requests, and changes in the ITSM tool (ServiceNow or equivalent)
Incident & Request Management
Manage incident, service request, and event tickets end-to-end at L1
Identify recurring issues and escalate to L2/L3 teams with detailed documentation
Initiate and participate in Major Incident bridges as required and provide timely updates
Ensure accurate and timely communication with stakeholders
Monitoring & Alert Management
Own and manage monitoring alerts, validate false positives, and take appropriate action
Perform routine health checks and proactive monitoring activities
Ensure monitoring dashboards are accurate and updated
Documentation & Knowledge Management
Create and update knowledge base articles, SOPs, and runbooks
Follow validation and standardization processes for documentation
Contribute to continuous service improvement initiatives
Shift & Operational Excellence
Work in a 24x7 shift-based environment
Adhere to operational procedures, compliance, and audit requirements
Support change, release, and maintenance activities as per the schedule
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Work arrangement
No