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Job Description
Job Title: Technical Project Manager – Healthcare Conversational AI & Bot Development
Location: Bengaluru (Hybrid-HSR Layout)
Employment Type: FTE
Experience: 5–7 Years
Np: 0-30 days only
About the Role :
1.We are looking for an experienced Technical Project Manager / Scrum Master with 6–7 years of
experience in Agile delivery, with strong exposure to chatbot, voicebot, conversational AI, and
contact center solutions.
2.The ideal candidate should have experience delivering enterprise conversational AI solutions
using platforms such as Amazon Connect, Kore.ai, Google Dialogflow / Dialogflow CX, or
Amazon Lex, while coordinating cross-functional technical teams.
Key Responsibilities :
• Own end-to-end delivery of chatbot, voicebot, and conversational AI projects from
requirements/discovery through development, testing, deployment, go-live, hypercare,
and production support.
• Lead Agile delivery across multiple technical workstreams and distributed teams.
• Facilitate SAFe/Agile ceremonies, including PI Planning, sprint planning, backlog
refinement, daily stand-ups, Scrum of Scrums, sprint reviews, retrospectives, Inspect &
Adapt, and release planning.
• Coordinate conversational AI development involving NLP/NLU, intents, entities,
conversation flows, prompts, fallback/error handling, escalation, APIs, webhooks,
integrations, analytics, and bot performance metrics.
• Translate business requirements into epics, features, user stories, acceptance
criteria, and delivery plans.
• Manage backlog prioritization, dependencies, capacity, sprint/PI commitments, risks,
issues, scope changes, and release readiness.
• Track delivery using velocity, throughput, burn-up/burn-down, predictability,
capacity, defect, dependency, and release metrics.
• Coordinate functional, negative-path, integration, regression, UAT, and stakeholder
validation for conversational solutions.
• Coordinate integrations with healthcare APIs, EHR/EMR systems, authentication
services, contact-center platforms, and enterprise applications.
• Ensure healthcare solutions follow applicable security, privacy, HIPAA, HL7, FHIR, and
interoperability requirements.
• Manage client communication, delivery status, demos, UAT, production readiness, go
live, and escalations.
• Coordinate Engineering, QA, DevOps, Product, Business Analysis, Architecture,
Conversational AI, and Support teams.
• Maintain project governance, RAID logs, decision logs, documentation, and delivery
dashboards using Jira, Confluence, Azure DevOps, or equivalent tools.
Required Skills & Qualifications:
• 6–7 years of experience in Scrum Master, Technical Project Management, Delivery
Management, or Agile delivery roles.
• Strong experience with Agile/Scrum and SAFe, including exposure to Jira/confluence
and PI Planning, PI Objectives, ART coordination, Inspect & Adapt, dependency
management, estimation, capacity planning, and prioritization.
• Proven experience delivering chatbot, voicebot, conversational AI, or contact-center
automation solutions in an enterprise environment.
• Strong working knowledge of one or more conversational AI/contact-center platforms,
such as Amazon Connect, Kore.ai, Google Dialogflow/Dialogflow CX, Amazon Lex, or
similar.
• Strong understanding of conversational AI architecture and delivery lifecycle,
including NLP/NLU, intents, entities, conversation flows, APIs, webhooks, integrations,
fallback/error handling, escalation, analytics, and bot performance.
• Strong understanding of Healthcare IT workflows, including areas such as claims,
benefits, eligibility, provider/member services, appointment scheduling, and
authentication.
• Strong stakeholder and client management skills with the ability to communicate with
business users, Product Owners, technical teams, healthcare SMEs, and senior
leadership.
• Experience managing distributed, cross-functional technical teams.
• Strong capabilities in risk, issue, dependency, change, scope, and delivery
management.
• Ability to understand technical discussions and challenge delivery assumptions without
being a hands-on developer.
Nice to Have:
• SAFe Scrum Master (SSM), SAFe Agilist, CSM, PMI-ACP, or PMP certification.
• Exposure to AWS, Azure, or GCP and CI/CD practices.
• Experience with LLM-based Conversational AI, Generative AI, Prompt Engineering,
RAG, or AI-assisted chatbot solutions.
• Experience with Power BI or similar delivery/operational dashboards.
• Experience working with healthcare payer/provider environments and related
healthcare operations.
Work arrangement
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