Remote Retention Specialist (Call Center – Customer Retention & Save Calls)

This is a Fully Remote Job
About Our Client:
The organization operates a remote call center focused on customer retention and satisfaction. It addresses common challenges in customer service by reducing cancellations and enhancing client experiences through direct support and tailored solutions. The team serves a diverse client base, aiming to maintain strong customer relationships and improve service continuity.
About the Opportunity:
The REMOTE RETENTION SPECIALIST role involves engaging with clients to prevent service cancellations and improve overall satisfaction. This position contributes significantly by providing personalized support, resolving issues effectively, and managing customer interactions through various communication channels. The role is essential for sustaining the organization's client retention goals and ensuring a positive customer journey.
Responsibilities:
Provide support via phone, email, and chat
Resolve cancellation requests with tailored solutions
Assist clients based on needs
Manage scheduling and case tracking
Requirements:
Experience in retention, customer service, or call center roles
Strong negotiation and problem-solving skills
Ability to de-escalate and retain dissatisfied customers
Comfortable handling high call volume
Reliable internet and distraction-free workspace
Pay Range and Compensation Package:
Pay: $15–$16 per hour
Benefits & Perks:
Health insurance
Dental insurance
Vision insurance
Disability and life insurance
Paid time off
401(k) match
Employee assistance program
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes