Live opening · Posted 5 days ago

Senior Executive - RBP

Swiggy · Bengaluru, KA, India

Smartrecruiters No Full-time

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At a glance

The key details from the original listing.

Posted 5 days ago

CompanySwiggy

LocationBengaluru, KA, India

Job typeFull-time

Work modeNo

Source

Smartrecruiters

Listed5 days ago

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About the role

Description supplied by the original job listing.

Senior Executive - RBP ( Store Manager )
Responsibilities
Recommend and advise on best practices of picking and packing to improve Cx experience.
Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
Provide recommendations on the training aspects required to deliver/improve Cx metrics.
Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
Graduation

Employment type
Full-time

Work arrangement
No

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