Amplify - Reception Lead

Location: EC2A 1BR London
Job Type: Full-time
Salary: 36,761
Job Description:
We exist to elevate our clients’ service and amplify their success by delivering fantastic experiences to their customers and colleagues.
We’re looking for a professional, confident, and proactive Reception Lead who thrives in a fast-paced environment and is passionate about leading a team to deliver exceptional service. If you take pride in creating outstanding first impressions and driving service excellence, we’d love to hear from you.
As the leader of our front-of-house team, you will ensure the smooth running of the reception area, manage staff performance, and represent both our business and our clients with professionalism and care.
Key Responsibilities:
Leading and inspiring the Reception team.
Delivering an outstanding customer experience.
Building strong relationships with clients, occupiers and building teams.
Managing daily Reception operations and service standards.
Creating exciting events and building activations.
Coaching, training and developing your team.
Finding new ways to improve our service and customer journey.
Ensuring a safe, welcoming and professional environment.
What We’re Looking For
Previous experience managing a front-of-house or reception team
Excellent leadership, communication, and interpersonal skills
Strong organisational skills and attention to detail
Ability to multitask, prioritise, and remain calm under pressure
Professional, confident, and approachable manner
Proficiency in Microsoft Office and general office systems
A proactive, service-driven mindset with a focus on continuous improvement

Employment type
Full-time

Work arrangement
No