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Job Description: QMS Manager
Company: Sharpwire
Position: Quality Management System (QMS) Manager
Experience: Minimum 5 years
Industry: Automotive / Manufacturing
Position Summary
Sharpwire is looking for an experienced QMS Manager to lead and strengthen our Quality Management System, ensure compliance with ISO 9001 & IATF 16949 requirements, and drive continuous improvement across manufacturing and quality processes.
The ideal candidate must have a minimum of 5 years of hands-on experience, with strong exposure to internal audits, customer audits, certification audits, corrective actions, defect reduction, and quality performance monitoring.
Key Responsibilities
QMS & IATF 16949
• Lead and maintain the company’s IATF 16949 Quality Management System.
• Keep ISO documents updated and ensure ISO compliance.
• Ensure compliance with applicable customer-specific requirements and quality standards.
• Plan and conduct internal QMS and process audits.
• Lead preparation for IATF, customer, and certification-body audits.
• Ensure timely closure and effectiveness verification of audit findings and non-conformities.
• Maintain QMS documentation, procedures, work instructions, records, and quality objectives.
Defect Reduction & Quality Improvement
• Drive initiatives to reduce internal and external defects, rejection, rework, scrap, and customer complaints.
• Monitor quality KPIs and identify areas requiring immediate corrective or preventive action.
• Lead Root Cause Analysis, 8D, CAPA, 5-Why, Fishbone, and other problem-solving activities.
• Establish and monitor defect-reduction targets for production and supporting functions.
• Work closely with Production, Engineering, Maintenance, and Supply Chain teams to eliminate recurring quality issues.
Quality Trend Analysis
• Track quality defects and trends by product, process, machine, shift, customer, supplier, and defect type.
• Develop and maintain Pareto analysis, trend charts, rejection reports, and quality dashboards.
• Identify recurring and emerging quality trends and initiate preventive actions before issues become major problems.
• Present quality performance, trends, risks, and improvement actions to management.
• Use data-driven analysis to identify opportunities for continuous improvement and defect prevention.
Customer Quality
• Monitor and manage customer complaints and quality concerns.
• Ensure effective and timely response to customer complaints, including 8D reports and corrective actions.
• Track customer PPM, complaints, returns, and other customer quality indicators.
• Work with relevant teams to prevent recurrence of customer issues.
Continuous Improvement
• Drive PDCA and continual improvement activities throughout the organization.
• Establish quality improvement projects focused on defect reduction, process capability, and customer satisfaction.
• Promote a strong zero-defect and prevention-oriented quality culture.
• Monitor the effectiveness of corrective and preventive actions.
Team & Cross-Functional Leadership
• Lead and develop the Quality team.
• Train employees on QMS requirements, quality procedures, problem-solving, and audit readiness.
• Coordinate with cross-functional teams to resolve quality issues.
• Ensure accountability for quality objectives and improvement actions across departments.
Required Qualifications & Experience
• Bachelor’s degree/Diploma in Mechanical, Electrical, Industrial Engineering, Quality, or related field.
• Minimum 5 years of hands-on IATF 16949 audit experience.
• Strong experience in IATF 16949 QMS implementation, maintenance, and auditing.
• Experience handling IATF certification audits, customer audits, and internal audits.
• Strong knowledge of:
* IATF 16949
* ISO 9001
* Core Tools – APQP, PPAP, FMEA, MSA, SPC
* 8D / CAPA / Root Cause Analysis
* Process and Product Auditing
* Control Plans
* Statistical and trend analysis
• Proven track record of reducing defects, rejection, scrap, rework, and customer complaints.
• Strong analytical and problem-solving skills.
• Good communication and leadership skills.
• Proficiency in Excel and quality data analysis/reporting.
Preferred
• Automotive manufacturing experience.
• Experience with wire, cable, harness, metal forming, stamping, or related manufacturing processes.
• Certified IATF 16949 Internal Auditor / Lead Auditor.
• Experience with customer-specific requirements and major automotive customer audits.
• Experience implementing measurable quality improvement projects.
Success in This Role
Success will be measured by the ability to maintain a robust IATF 16949 QMS, achieve strong audit performance, identify quality trends early, eliminate recurring defects, reduce overall rejection and customer complaints, and establish a culture of prevention and continuous improvement at Sharpwire.
Work arrangement
No
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