Corporate Reputation Manager

About Digistore24
Digistore24 is one of the world’s leading digital commerce and affiliate marketing platforms, helping entrepreneurs, creators, and businesses scale globally through payment processing, sales automation, and affiliate marketing technology.
As we continue to grow across the US and Europe, we’re looking for a Corporate Reputation Manager to strengthen how we monitor, manage, and protect the Digistore24 brand across public-facing channels.
About the Role
As our Corporate Reputation Manager, you’ll own the day-to-day management of Digistore24’s public reputation across the US and European markets.
You’ll monitor and manage how Digistore24 is represented across online reviews, public complaints, social media, media coverage, search engines, and increasingly, AI-powered search and answer platforms.
This role combines online reputation management, communication, SEO, and emerging AI search optimization.
You’ll work closely with Marketing, Customer Support, Legal, Compliance, Operations, Content, Product, and Web to identify reputation risks early, respond appropriately, improve the visibility of accurate information, and strengthen trust in the Digistore24 brand.
What You'll Do
Monitor Digistore24’s reputation across review platforms, social media, forums, search engines, media, and AI-generated answers.
Identify emerging complaints, misinformation, reputation risks, and visibility gaps before they escalate.
Own or coordinate responses to online reviews and public complaints.
Partner with Customer Support and Operations to investigate recurring issues and address underlying causes.
Develop guidelines, processes, and response templates for common reputation scenarios.
Assess reputation issues and determine when Legal, Compliance, Marketing leadership, or senior management should become involved.
Monitor branded search results and identify opportunities to improve the visibility of accurate, authoritative information about Digistore24.
Apply practical SEO and AEO/GEO principles to improve how Digistore24 is represented in traditional and AI-powered search.
Work with Content and Web teams on content, metadata, structured data, internal linking, and other reputation-related search improvements.
Monitor media coverage and relevant public discussions involving Digistore24 and its brands.
Support responses during significant reputation incidents or sensitive public situations.
Develop reporting around reputation health, including review trends, sentiment, complaints, search visibility, media mentions, and AI-answer accuracy.
Turn reputation insights into actionable recommendations for teams across the company.
What We’re Looking For
3–5+ years of experience in online reputation management, corporate communications, PR, SEO, brand management, crisis communications, customer experience, or a related field.
Hands-on experience managing online reviews, public complaints, social media responses, media monitoring, or other public-facing reputation channels.
Practical understanding of SEO, particularly branded search, content discoverability, search intent, and authority.
Excellent written communication skills and strong judgment when handling sensitive situations.
Ability to distinguish routine reputation matters from issues requiring Legal, Compliance, or executive escalation.
Strong analytical skills and the ability to identify patterns across customer feedback, search results, reviews, and public conversations.
Comfortable working cross-functionally across multiple teams and markets.
Excellent English communication skills.
Nice to Have
Experience with AEO, GEO, LLM optimization, or AI-powered search.
Experience with Google Search Console, SEO/SERP monitoring, social listening, media monitoring, or review-management platforms.
Experience in e-commerce, fintech, payments, SaaS, marketplaces, or another regulated digital industry.
Experience managing reputation across both US and European markets.
Familiarity with technical SEO concepts such as structured data and entity consistency.
What Success Looks Like
Reputation risks are identified and addressed before they become larger issues.
Public complaints and reviews receive consistent, thoughtful, and timely responses.
Digistore24’s branded search presence becomes more accurate and authoritative.
AI-generated answers increasingly reflect accurate and reliable information about the company.
Recurring reputation issues are identified and addressed at their source.
Leadership has clear visibility into reputation trends, risks, and opportunities.
Leadership has clear visibility into reputation trends, risks, and opportunities.
If you’re someone who understands that modern reputation management is no longer just about PR—but also about search, reviews, customer experience, and how AI understands a brand—we’d love to hear from you.

Work arrangement
Yes