Laboratory Relations Specialist - Environment Testing

Position Summary:
The Laboratory Relations Specialist manages communication between assigned technical groups and project management staff. This is an on-site position that requires strong communication and computer skills.
Essential Duties and Responsibilities:
Technical Communication
Reviews emails from project management team and works with lab staff to respond
Job Tracking
Reviews shipping status and due dates for incoming subcontracted jobs. Work with Project Management to address as needed
Assists management with identifying issues early and addressing them
Manages tracking and shipping of samples to subcontract laboratories and throughout the laboratory network as needed.
Records upcoming projects in department tracking spreadsheet.
Runs Excel reporting
Other
Assists with any other tasks as assigned
Demonstrates and promotes the company vision
Regular attendance and punctuality
Attend meetings within the laboratory
Cross-training and/or assisting other departments
Additional duties as assigned
Role is M-F, 8am-5pm. Training will be the same hours.
Basic Minimum Qualifications:
High School diploma
Previous customer service experience
Proficiency with computers
Authorization to work in the United States without restriction or sponsorship
Ideal Candidates will have:
Experience or education in Biology, Chemistry, or related field
Strong attention to detail
1-3+ years of customer service experience
Proficiency with Microsoft Word, Outlook, Excel, etc.
Professional communication skills

Employment type
Full-time

Work arrangement
No