Technical Helpdesk Agent Level 1

Are you passionate about automotive diagnostics and looking to leverage your expertise to support a network of repair facilities without working in a workshop every day?
🚀 Key Responsibilities
Handle technical support requests from workshops and repair facilities via phone, email, and ticketing systems.
Perform remote diagnostics on mechanical, electrical, electronic, and high-voltage vehicle issues.
Support field technicians in fault-finding activities and repair procedures.
Analyze diagnostic data and test results from measurement tools such as multimeters, oscilloscopes, and other diagnostic equipment.
Provide clear and effective technical recommendations to resolve complex cases.
Collaborate with engineers and technical experts on critical and escalated issues.
Maintain accurate case documentation and contribute to the continuous improvement of technical processes.
Significant experience in an automotive dealership or workshop environment, as a Master Technician or Diagnostic Technician.
Strong expertise in mechanical, electrical, and electronic diagnostics.
Proven experience working with Electric Vehicles (EVs) and high-voltage systems.
Valid High-Voltage Electrical Certification (HV certification).
Proficiency with OEM diagnostic tools and electronic testing equipment.
Excellent analytical, troubleshooting, and technical communication skills.
A strong coach and mentor, comfortable providing guidance and technical support to technicians remotely.

Employment type
Full-time

Work arrangement
No