ServiceNow Developer

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.
With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.
Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.
We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.
ServiceNow Technical Lead / Developer
Reports To
Director, Global IT Support & Collaboration Services
Position Summary
We are seeking an experienced ServiceNow Technical Lead / Developer to provide both strategic leadership and hands-on development expertise for the ServiceNow platform. This role is responsible for defining platform direction, guiding architecture and design decisions, and developing scalable, secure, and efficient ServiceNow solutions that support enterprise service management and workflow automation.
The ideal candidate will serve as the primary technical lead for the platform, bridging business requirements with platform capabilities while also designing, developing, configuring, and supporting ServiceNow solutions. This role combines SME-level ownership with developer-level execution, ensuring strong governance, high-quality delivery, and long-term platform sustainability.
Key Responsibilities
Platform Leadership, Strategy & Governance
Serve as the primary technical lead and subject matter expert for the ServiceNow platform.
Define and enforce platform governance, standards, and best practices.
Provide strategic direction for ServiceNow roadmap and architecture.
Ensure alignment with ITSM/ITIL and enterprise standards.
Solution Architecture, Development & Configuration
Design and implement ServiceNow solutions including workflows and applications.
Configure ITSM, CMDB, and Service Catalog modules.
Develop scripts: Business Rules, Client Scripts, UI Policies, Script Includes.
Recommend configuration vs customization strategies.
Workflow Automation & Process Improvement
Design and implement automated workflows.
Drive automation initiatives to improve efficiency.
Identify opportunities to reduce manual effort.
Implementation, Delivery & Platform Support
Lead development lifecycle activities including testing and deployment.
Support enhancements and production issues.
Manage platform upgrades and releases.
Integration, CMDB & Data Management
Develop integrations with enterprise systems.
Maintain CMDB and ensure data integrity.
Manage data imports and transformations.
Stakeholder Engagement, Mentorship & Documentation
Gather requirements and translate into technical solutions.
Mentor team members and perform code reviews.
Maintain technical documentation and reports.
Required Qualifications
5+ years of ServiceNow development and administration experience
Expertise in ITSM, CMDB, and Service Catalog
Strong JavaScript and Glide API knowledge
Experience with REST/SOAP integrations
Understanding of ITIL/ITSM processes
Strong problem-solving and communication skills
Preferred Qualifications
ServiceNow certifications (CSA, CAD, CIS)
Experience with ITOM, HRSD, or CSM modules
Agile/Scrum experience
Enterprise-scale ServiceNow environment experience
Work arrangements
Hybrid working mode; 3 chosen days from the office in a week
Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs

Work arrangement
Hybrid