Operations Specialist - Quality Assurance Operations

Job Requirements
About the Role
The Operations Specialist – Quality Assurance Operations (E) in the Project & Quality Assurance department is responsible for performing Level 2 (Checker) activities, including monitoring and authorizing transactions processed by Makers, ensuring compliance, resolving complex queries, and conducting data profiling. This role may also include team leadership responsibilities, contributing to process accuracy and operational excellence.
Key Responsibilities
Primary Responsibilities
Perform Level 2 (Checker) functions including monitoring and authorizing Maker transactions.
Ensure compliance with internal policies and regulatory requirements.
Resolve complex operational queries efficiently.
Conduct data profiling and document changes identified during quality checks.
May be responsible for leading a team and overseeing task execution.
Secondary Responsibilities
Support compliance efforts and assist in resolving escalated or complex queries.
Collaborate with internal teams to maintain quality standards and improve operational processes.
What We Are Looking For
Education
Graduation: Graduate in any discipline from a recognized institution.
Experience
Minimum 2 years of relevant experience in quality assurance, operations, or compliance within the banking or financial services sector.
Skills and Attributes
Strong understanding of transaction monitoring and quality control processes.
Attention to detail and analytical thinking.
Ability to resolve complex queries and ensure compliance.
Effective communication skills—both written and verbal.
Experience in data profiling and documentation.
Leadership capabilities for team management (if applicable).

Work arrangement
No