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Practice: Accenture S&C- GN- Industry & Enterprise – Communications & Media
Career Level: Consultant
Experience: 3-7 yrs
WHAT WE ARE LOOKING FOR:
AI Transformation Advisory: AI use-case discovery and qualification, AI-ready process design, solution shaping and client workshops
Communications & Media Process Expertise (AI fluent): Working knowledge of one or more Communications & Media processes/sub-capabilities and their data, such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, autonomous networks, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS.
Process Excellence + AI: Process discovery, business process modelling (BPMN), process re-design, analysis and optimization (e.g. O2A, O2C, R2R, service operations).
Communications & Media Function Transformation: Functional process knowledge in areas such as customer care, B2B sales and marketing, digital channels, content operations, advertising operations, service/network operations, field operations, or shared/enterprise functions
AI Value Architecture: Value discovery, benefit quantification, business case build and sensitivity analysis
Communications & Media Data & AI: Data readiness assessment for AI, data product concepts and analysis across customer, network/service, content, audience and advertising data, plus AI adoption support.
Agentic Enterprise: Agentic use-case identification, copilot and agent workflow mapping, human-in-the-loop design
Across all: AI Fluency (fundamentals of AI, GenAI, Agentic), requirements definition
Work arrangement
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