Lead - Solution Engineer(Dutch/Swedish speaking)

Freshworks is looking for a self-motivated Lead Solutions Engineer to complement our Pre-Sales team. You will play a critical role by being the technical expert that helps the sales team with new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks.
Lead Solutions Engineers are responsible for articulating our value proposition, architecting technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud-based infrastructure. You have a passion for demoing solutions to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.
Your role and responsibilities:
Work with our regional sales teams to convert prospects to customers
Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience
Deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents
Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in-depth examinations of the interaction between Freshworks and the customer’s infrastructure
Collect, assess and convey different customer requirements to central product management
Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners
Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy
Train sales teams on the Freshworks' products suite, technical aspects and new product features
Native level written and oral communication skills in Dutch or Swedish are required. Having any other European languages additionally would be an added advantage
5+years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments
Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure is key
Possess excellent senior customer stakeholder (incl. CxOs) and internal communication skills
Experience working on complex sales cycles in Mid-Market and Enterprise business segments
Excellent communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality
Highly driven individual with an execution focus and a strong sense of urgency
A colleague who enjoys working in a high-energy team environment

Employment type
Full-time

Work arrangement
Yes