Head of IT, London - Hybrid

Join AutogenAI – Revolutionising Bid and Proposal Writing with generative AI
AutogenAI is a leader in Generative AI SaaS, transforming how organisations create and optimise winning bids, tenders and proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across sectors.
Our innovation stems from a belief that language technology will revolutionise business communication over the next decade. We empower our clients to grow faster and more efficiently by delivering bespoke AI language engines tailored to their needs, saving time, improving content quality, and boosting win rates in highly competitive markets.
We drive AutogenAI’s growth by fostering a culture where innovation and ambition thrive, building a company where everyone can have a career-defining experience. As we scale, we invite passionate professionals to join our journey of innovation, helping shape the future of AI-powered business solutions.
Job Summary
AutogenAI has grown from a couple of dozen people in a shared London office to over a hundred staff across the UK, US and Australia, over 4 years. The Head of IT owns the corporate technology behind that growth: identity and access, devices, offices and networks, the SaaS estate, and the IT side of our security and compliance programme. This is a hands-on leadership role. You'll govern direction, spend and processes, and manage an excellent first line support specialist, while staying close enough to the work to fix the problem in front of you.
You'll work alongside the Head of GRC, who owns the compliance frameworks and auditor relationships, and the Platform team, who own production infrastructure. You own the corporate IT controls that both depend on, and the evidence that proves they work.
What you'll be responsible for
Identity and access: You'll own Microsoft 365 and Entra ID, including Global Admin and break-glass accounts, conditional access, and SSO/SCIM across the SaaS estate. You'll hold privileged and emergency access to critical systems, with documented runbooks so access never depends on one person.
Devices and endpoints: You'll manage the full lifecycle of laptops and mobiles across three countries: procurement, Intune enrolment and configuration, patching, encryption, asset tracking, secure wipe, disposal and ownership transfer.
Joiners, movers and leavers: With People and hiring managers, you'll own the JML procedure for employees and contractors. That means access ready before day one, changed when roles change, and removed promptly on exit. You'll also close the gaps in contractor on- and offboarding and keep dormant accounts under control.
Offices and networks: You'll run IT for our London and Gold Coast, AU office, covering the network, Wi-Fi, firewalls, physical access, meeting rooms, and the relationships with building management and suppliers. For New York and the Gold Coast, you'll set standards, provide remote support and train on-site IT contacts. You may also set up new offices.
IT support and your team: You'll own the ticket queue, the SLAs and a regular satisfaction survey. You'll line manage and develop our first line IT Support Engineer, and own and improve the AI assistant that handles first-line support in Slack.
Audit readiness and control translation: We hold ISO 27001, 27017 and 27018, Cyber Essentials Plus, Defence Cyber Certification, SOC 2 and IRAP. With the Head of GRC, you'll map each control to the systems and practices that satisfy it, explain our setup to auditors in their terms, and agree remediation where there's a gap. You'll produce the evidence for each audit cycle, including device compliance, access reviews, firewall rule audits, physical security assessments and monthly HR security reviews. You'll also keep a runbook of what each audit needs, where the evidence comes from and when it's due. For our FedRAMP programme and US-restricted systems (including GCC High), which are run by our US DevSecOps engineers, you'll coordinate where corporate IT touches that boundary.