Director, Account Management

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
The Director, Account Management leads a team of Account Managers responsible for renewal and expansion revenue across an assigned portfolio of ABA provider customers. This role owns portfolio-level NRR, expansion execution, forecast discipline, and risk mitigation across their portofolio of customers
The Director translates company strategy into disciplined execution through coaching, deal inspection, renewal governance, and strategic account oversight.
Core Responsibilities
Revenue Ownership
Own renewal and expansion performance across assigned portfolio.
Drive achievement of Net Revenue Retention targets.
Ensure early identification and mitigation of churn risk.
Inspect and support expansion deal strategy and pricing.
Oversee renewal pipeline hygiene and 120+ day visibility.
Team Leadership & Coaching
Lead and develop 8-10 Account Managers.
Conduct structured weekly 1:1s focused on:
Renewal risk
Cross-Sell pipeline
Account planning
Elevate consultative selling capabilities.
Drive accountability for quota attainment and forecasting standards.
Forecast & Operational Governance
Maintain accurate renewal and cross-sell forecasting.