Assistant Front Office Manager - Limelight Snowmass

Position Summary
The Assistant Front Office Manager supports the overall leadership and day-to-day operations of the Front Office, working closely with—and in the absence of—the Front Office Manager. This role is responsible for overseeing front desk functions, optimizing room revenue, and managing room inventory in alignment with established procedures and brand standards. The Assistant Front Office Manager ensures a seamless guest experience through consistent service excellence and operational efficiency. This position reports to the Front Office Manager.
The salary range for this position is $65,000 - $73,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until October 11, 2026.
Essential Job Functions/Key Job Responsibilities
• Assist with supervisory responsibility including but not limited to: scheduling, progressive discipline, performance evaluation and termination
• Performs as Manager on Duty as required
• Oversee and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines
• Oversee and coach property policies and standards at the Front Desk ensuring the best experience for every guest
• Monitor and coach employees to Limelight service standards for all Front Office ensuring the very best customer service for every guest every time
• Ensures guests receive exceptional service and assist with guest complaints
• Train new staff and cross train in the slow seasons for development and motivation; coach as needed
• Take a visible leadership role towards hotel guests
• Work with hotel departments, and establishments with regard to groups, VIP’s and individual guests to ensure an excellent experience for the guest.
• Attend meetings: Daily Operations, Arrivals Meeting, BEO/Resume Meeting, Bi-Weekly Managers Meeting
• Demonstrate working knowledge of safety and fire procedures
• Other duties as assigned
Education & Experience Requirements
• College degree preferred
• 2 years hotel experience in a supervisory position required
• Ability to communicate in English and Spanish preferred
Knowledge, Skills & Abilities
• Knowledge in computer programs such as Microsoft Office
• Proficient knowledge in company policies and procedures
• Detailed knowledge of internal processes, workflows, and decision-making protocols
• Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques
• Proficient knowledge of industry regulations and how they affect business operations
• Skill in assigning tasks and responsibilities to team members based on their strengths
• Ability to work effectively with different departments to achieve business objectives
• Skills in managing relationships with both internal and external stakeholders
• Ability to delegate tasks effectively, empowering teams while maintaining accountability
• Ability to handle interpersonal and team conflicts in a constructive manner
• Ability to handle difficult customer interactions and ensure high levels of satisfaction
• Ability to manage multiple priorities and projects simultaneously without sacrificing quality

Employment type
Full-time

Work arrangement
No