Consultant

This role partners with strategic clients to drive business growth through a consultative approach, delivering actionable insights, strengthening client relationships, and maximizing the value of NielsenIQ solutions. The successful candidate will work closely with clients and internal stakeholders to identify growth opportunities, address business challenges, and ensure exceptional service delivery that supports long-term client success.
Responsibilities
Develop strategic client growth plans by aligning business priorities, identifying opportunities, and driving execution against agreed objectives.
Monitor client feedback and proactively coordinate cross-functional stakeholders to address client challenges, implement solutions, and continuously enhance the client experience and service delivery.
Manage client relationships and collaborate with Analytics, Insights, and Customer Service teams to ensure high-quality delivery and actionable business recommendations.
Lead client relationship management throughout issue escalation processes, partnering with internal stakeholders to ensure timely and effective resolution.
Own the Net Promoter Score (NPS) process and results, ensuring service quality meets client expectations and that client escalations are addressed promptly.
Partner with Commercial teams to ensure client requirements and service expectations are reflected in account plans and commercial discussions.
Identify growth opportunities through day-to-day client engagement and collaborate with Commercial teams to support business development initiatives.
Provide leadership and guidance across cross-functional teams supporting assigned client accounts to ensure an exceptional client experience.
University degree with a minimum of 8 years of relevant experience in client servicing, market research, consulting, consumer insights, marketing consultancy, or related fields.
Strong understanding of client sales and marketing challenges and the ability to translate insights into actionable business recommendations.
Demonstrated leadership experience managing strategic clients, projects, or cross-functional teams.
Strong analytical and problem-solving skills combined with excellent interpersonal capabilities.
Ability to work both independently and collaboratively in a team environment.
Excellent verbal and written communication skills in English and Turkish.

Employment type
Full-time

Work arrangement
No