Field Service Support Specialist (EEP26412)

General Role Description
Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.
Role Accountabilities
· Evaluate and process warranty requests, replacements, and claims, expediting as necessary
· Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
· Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
· Track monthly warranty costs for assigned business unit and report to manager
· Prepare and issue Service Advices for trouble shooting to clients and field engineers
· Maintain current safety qualifications and comply with company and client safety requirements
· Resolve supplier product failures in a timely and cost- effective manner
· Respond to client issues outside of standard business hours when necessary
· Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable
General Employee Accountabilities
· Bring full effort to bear on tasks assigned by manager
· Give manager best advice
· Give earliest notice when work cannot be delivered as specified
· Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
· Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
· Comply with all Company policies, practices, and procedures and all regulations and laws
· Recommend viable improvements proactively
· Ensure effective utilization of business tools and processes
Requirements
· Bachelor’s degree in engineering technology, industrial technology, electronics technology, or related technical field or equivalent via education and/or work experience
· 3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
· Demonstrated knowledge of power conversion and distribution transformers
· Demonstrated presentation skills
· Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
· Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
· Demonstrated continuous improvement in areas of responsibility
· Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
· Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice
Preferred Qualifications
· Master of science in electrical, mechanical, or related engineering field
· Proficiency in Japanese and English languages, both oral and written
· Working knowledge of ISO 9001:2015 quality management standards
· Demonstrated experience in photovoltaic inverter power generation
Link to TMEIC Corporation Americas website
https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO/AA/M/F/Vet/Disability Employer

Work arrangement
No