Senior Engineer, IT Operations

Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
About The Role & Team
With strong business growth for our Delhi location, we are now looking for someone to join our global team of IT support professionals as a Senior IT Operations Engineer. This role will be internal customer facing and will assist us in providing the highest quality of IT support services to our colleagues and SITA’s business partners in our Delhi office, sites across India and globally.
In this role, the IT support person will be responsible for all aspects of corporate IT services including device deployment and troubleshooting, system upgrades, asset management and technical intervention for fixes. Following our corporate standards and processes you will be a key part in providing the best possible user experience with our IT devices, infrastructure and applications.
As an IT business, we pay close business to industry trends and we are always looking for ways to leverage the latest technologies to benefit our customers and improve efficiencies. We would love you to join us on this journey.
Qualifications
WHAT YOU’LL DO
Provide high quality local IT support to our colleagues in Sao Paulo, BR
Provide remote IT support to SITA staff across Brazil and the region
Collaborate closely with other members of the team to provide assistance on active IT issues
Support a mix of Windows, MacOS, iOS and Android devices
Use cloud tools to manage the corporate IT estate in compliance with our IT and security policies and processes
Support the IT elements of the onboarding and offboarding process for new staff
Be responsible for asset management for end-user and infrastructure IT equipment
Ensure the availability and reliability of our network infrastructure in the office
Actively seek opportunities to optimize support process and the customer experience
Participate in global IT projects and initiatives as needed
About Your Skills
At least 3 years experience in a customer facing IT support role
Bachelors degree level qualification or similar IT qualification
Excellent working knowledge of OS platforms such as Windows, MacOS, iOS and Android
Good knowledge of application services such as Microsoft Office 365
Experience supporting Windows 11 environments
Excellent knowledge of networking concepts such as DHCP, DNS, subnetting
Excellent diagnostic skills including hardware, software and network troubleshooting
Good familiarity with computer hardware components including upgrades and repairs
Strong administration skills including experience of CMDB tools
Excellent interpersonal skills
Fluent in English and Portuguese
NICE-TO-HAVE
Microsoft role based certification such as Microsoft 365 Certified: Endpoint Administrator Associate
Prior experience with MDM tools such as Intune or Workspace One
ITIL certified
What We Offer
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex Location: Take up to 30 days a year to work from any location in the world.
🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Work arrangement
Yes