IT Support Specialist

Do work that matters.
At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.
Our core values drive us in our important mission of keeping people safe & informed:
We’re humans not robots
Customers always come first
We work better together
Simplicity is our strength
Our reputation is priceless
Hard work pays of
The IT Support Specialist at AlertMedia will work with other IT staff to provide our employees with fast and friendly support with all their technology needs. This includes diagnosing, repairing, maintaining and upgrading Windows & Mac computers, servers, phones and critical software applications as necessary to ensure smooth operation.
Who you are:
You are a highly motivated, organized team player who is passionate about technology, customer service, and operational follow-through. You bring exceptional attention to detail, quickly get to the “why” behind every request or issue, and proactively keep work moving through clear action and timely communication. You are a self-starter who enjoys a challenge, thrives in a fast-paced environment, and takes pride in providing efficient, thoughtful support to fellow employees. You love figuring out how computers work, learning new things, following the latest OS updates, and have a healthy respect for patch management.
What you get to do every day:
Provide first level support of end users technology related issues in a prompt, courteous manner
Respond to incoming calls, tickets, and Slack messages regarding computer or equipment problems, and software issues
Guide users through problem solving processes using clear communication.
Train and educate users on basic software and hardware functionality
Prioritize and manage multiple tickets at a time through the ticketing system
Install and configure laptops and peripheral equipment according to standards and guidelines
Remotely assist with onboarding new users globally
Assist with password resets, multifactor resets and other account-related tasks
Provide support for printers, including installation, configuration, and resolving printing issues
Help maintain accurate inventory records of all technology equipment
Maintain hardware and software compliance by helping to ensure all hardware and software is kept up to date
Help maintain VOIP phone systems and softphone applications
Resolve connectivity issues with VPN and WiFi