Patient Care Coordinator

Our Oral Surgery office, Lowell, Nashua & Chelmsford Oral Surgery Associates dba Lowell Oral Surgery, PC - Chelmsford, is seeking a Patient Care Coordinator to join our busy specialty practice.
Our office is looking for a talented and pleasant Patient Care Coordinator that supports the front office and helps keep the practice moving. You will guide patients through their visit, maintain accurate records, and support the clinical team so they can stay focused on care.
Your Responsibilities
You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:
Welcome patients, complete check in and check out, and keep wait times low
Review required forms, referrals, imaging, and insurance details before each visit
Manage high call volume with steady follow through and clear documentation
Schedule and confirm appointments with strong attention to accuracy
Process payments and follow standard financial protocols
Maintain high accuracy in EMR documentation, including same day entry of all patient communications
Support prior authorizations by gathering records, images, and notes
Communicate appointment changes and patient needs to practitioners in real time
Monitor daily schedules and identify gaps or conflicts before they affect patient flow
Maintain front office readiness by restocking materials and keeping work areas organized Additional Qualifications
Ability to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completion
As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.
Able to work 32-40 hours per week
Your Background
You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:
1+ year(s) of experience as a front office representative or similar role
Friendly, steady communicator who works well in a busy environment
Comfortable learning insurance requirements and using that information to support accurate scheduling
Able to manage competing priorities with calm judgment
Strong written communication skills for patient messages and referral correspondence
Reliable attendance and punctuality since the role supports daily scheduling needs
Ability to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completion
Familiarity with DSN Cloud Practice Management is a plus
Familiarity with office machines (e.g. fax, printer etc.)
Strong communication and enjoys working with the public
Works well with a team as well as independently