Collection Officer

Company Description DMI Housing Finance supports the government’s “housing for all” mission by offering accessible housing loans, particularly for lower-income and economically underserved communities. The company provides customized financing for purchasing residential homes and plots, constructing new houses, and renovating or extending existing properties. It also offers Loans against Property, Builder Loans, and Corporate Loans to meet a wide range of housing-related needs. DMI Housing Finance is a subsidiary of DMI Finance, a Non-Banking Finance Company that delivers tailored credit solutions to corporates, with its parent company headquartered in Delhi. Team members join a mission-driven organization focused on expanding housing opportunities across diverse segments.
Role Description The Collection Officer role is a full-time, on-site position based in Guna. The role involves managing loan repayment collections, following up with customers on overdue accounts, and ensuring adherence to internal policies and regulatory guidelines. The Collection Officer will contact customers through calls and in-person visits, negotiate repayment plans when needed, and maintain accurate records of all interactions and collection activities. Daily responsibilities include reviewing delinquent accounts, analyzing reasons for default, coordinating with internal teams for resolution, and providing clear communication to customers regarding outstanding dues. The role also requires preparing basic reports on collection performance, escalating high-risk cases, and promoting a professional, customer-centric approach to collections.
Qualifications
Strong Debt Collection skills, including managing overdue accounts and negotiating repayment solutions.
Analytical Skills to review account status, identify risks, and interpret financial and repayment data.
Customer Service and Communication abilities to handle customer interactions respectfully and clearly.
Basic understanding of Finance concepts related to loans, interest, and repayment schedules.
Ability to work on-site in Guna and travel locally for customer visits as required.
Proficiency in using digital tools or software for maintaining records and preparing reports.
Integrity, attention to detail, and adherence to regulatory and organizational guidelines.
Prior experience in collections, housing finance, or lending is preferred; a relevant diploma or degree in finance, business, or a related field is an advantage.

Work arrangement
No