Manager - Administration & Facilities

The Opportunity:
What Your Impact Will Be:
The Head – Workplace Operations, Experience & Corporate Services is responsible for leading the strategic and operational management of the Mattel Technology & Innovation Center (MTIC) workplace. This role is accountable for delivering a safe, secure, sustainable, and engaging workplace that enables business growth and an exceptional employee experience.
Working closely with MTIC leadership and Global Workplace, Security, HR, Finance, Procurement, IT and external service partners, this role will establish operational excellence across facilities, workplace experience, security, transportation, travel, business continuity, vendor governance and workplace expansion while ensuring compliance with Mattel's global standards and local regulatory requirements.
The role will develop and execute the Workplace Operations strategy to support MTIC's continued growth and position the site as a world-class Global Capability Center.
KEY RESPONSIBILITIES
Workplace Strategy & Operations
Develop and execute the Workplace Operations strategy aligned with MTIC's business objectives and growth plans.
Lead all workplace operations including facilities, employee services, workplace experience and corporate services.
Ensure operational readiness and business continuity for a 24x7 operating environment.
Drive continuous improvement initiatives to enhance workplace efficiency, service quality and employee satisfaction.
Develop operational policies, standards and governance frameworks aligned with Mattel's global practices.
Facilities & Workplace Experience
Oversee day-to-day facilities operations through the managed workplace provider.
Ensure workplace infrastructure, maintenance and employee amenities meet operational and brand standards.
Champion initiatives that enhance employee experience, workplace engagement and collaboration.
Lead planning and execution of office events, executive visits and workplace programs.
Monitor workplace utilization and optimize space planning to support organizational growth.
Security, Safety & Business Continuity
Own governance of physical security operations, access control, surveillance systems and incident management.
Ensure effective management of the outsourced security function, including service performance and compliance.
Partner with Global Security to implement enterprise security standards and response protocols.
Develop and maintain business continuity, emergency response and crisis management plans.
Liaise with local law enforcement, emergency services and regulatory authorities as required.
Transportation, Travel & Logistics
Lead governance of employee transportation, shift mobility and women's safety programs.
Ensure reliable and compliant transportation services supporting 24x7 business operations.
Oversee corporate travel, executive travel and logistics operations.
Monitor vendor performance, safety metrics and service levels to deliver a seamless employee experience.
Vendor & Financial Management
Develop strategic partnerships with workplace service providers and managed service partners.
Establish governance mechanisms to monitor vendor performance, service levels and contractual compliance.
Own Workplace Operations budgets, forecasts and financial performance.
Drive cost optimization initiatives while maintaining service quality.
Partner with Procurement on sourcing, contract negotiations and supplier performance management.
Real Estate & Workplace Expansion
Support workplace expansion, fit-out projects and future site planning.
Partner with Global Workplace and external consultants on capacity planning and workplace design.
Ensure new workplace initiatives are delivered on time, within budget and aligned with business requirements.
ESG & Sustainability
Lead workplace sustainability initiatives aligned with Mattel's ESG objectives.
Drive responsible workplace practices covering energy, waste, water conservation and environmental compliance.
Support sustainability reporting and implementation of workplace wellness initiatives.
Governance & Stakeholder Management
Serve as the primary Workplace Operations partner to MTIC leadership.
Build strong partnerships with Global Workplace, Global Security, HR, IT, Finance, Procurement, Legal and external service providers.
Lead governance reviews, executive reporting and operational performance discussions.
Develop dashboards and KPIs that provide meaningful operational insights to leadership.
People Leadership
Build, lead and develop a high-performing Workplace Operations team.
Foster a culture of accountability, collaboration, innovation and customer service.
Mentor team members and develop future workplace leaders.
Ensure effective management of outsourced partners through robust governance and performance management.
Functional Oversight
The role provides governance and operational oversight of:
Managed Workplace Service Provider
Security Services Partner
Employee Transportation Provider
Travel Management Company (TMC)
Visa & Immigration Partner
Hotel & Hospitality Partners
Event Management Vendors
Logistics & Courier Partners
Facility Engineering & Maintenance Partners
Organization Scale
Responsible for supporting:
~450-seat workplace
24x7 operations
Hybrid workforce
Executive visitors
Contractors and vendor workforce
Workplace service partners
This role in future potentially supports:
700–1,000 employees
Multiple office floors/buildings
Larger executive presence
Increased travel volumes
Dedicated ESG initiatives
Enhanced employee experience programs
Expanded governance responsibilities
Span of Control
Direct Employees: 4–6
Contract Resources
Transport Coordinators
Reception Support (if outsourced)
Event Support Resources
Vendor Workforce
Security Personnel
Housekeeping
Engineering
Pantry
Transport Fleet
Travel Agency
Logistics Providers
Key Stakeholders
Internal
MTIC Leadership Team
Global Workplace
Global Security
HR
Finance
Procurement
IT
Legal
Communications
Global Mobility
External
Managed Office Provider
Security Partner
Transport Partner
Travel Management Company
Hotels
Immigration Consultants
Government Authorities
Police & Emergency Services
Education
Bachelor's degree in Engineering, Business Administration, Facilities Management or a related discipline.
MBA or Master's degree preferred.
Experience
15+ years of progressive experience in Workplace Operations, Corporate Services, Facilities Management or GCC Operations.
Experience managing workplace operations within a multinational organization or Global Capability Center.
Demonstrated experience leading outsourced service providers and managing complex vendor ecosystems.
Experience supporting workplace expansion, organizational growth and change management.
Experience working within a 24x7 operational environment is highly desirable.
TECHNICAL & LEADERSHIP COMPETENCIES
Strategic planning and operational leadership
Facilities and workplace management
Security and business continuity governance
Vendor and contract management
Budget and financial management
Executive stakeholder management
Data-driven decision making
Operational excellence and continuous improvement
Workplace analytics and reporting
Crisis management and incident response
Negotiation and influencing skills
Strong communication and executive presentation skills
KEY PERFORMANCE INDICATORS
Workplace Operations SLA performance
Employee Workplace Experience / Satisfaction
Vendor performance and compliance
Workplace availability and operational uptime
Security incident and response metrics
Transportation safety and service reliability
Budget adherence and cost optimization
Business continuity readiness
ESG and sustainability targets
Workplace expansion milestones
Audit and compliance outcomes
Leadership stakeholder satisfaction
WHAT SUCCESS LOOKS LIKE
MTIC delivers a safe, secure, efficient and engaging workplace that supports business growth and an exceptional employee experience.
Workplace services consistently meet or exceed defined service levels and employee expectations.
Strong governance ensures high-performing vendor partnerships, financial discipline and operational resilien

Employment type
Full-time

Work arrangement
No