Customer Support Executive

Company Description
AVMLabs is a leading diagnostic laboratory group with over 30 years of experience delivering premium, cost-effective, and reliable testing services to healthcare providers. Originating in India under the “Thyrocare” brand and now rebranded as AVMLabs in the GCC region, the organization operates state-of-the-art labs in Bahrain, Dubai, Khobar, Riyadh, and Muscat. AVMLabs uses advanced technologies from global leaders such as Siemens, Beckman Coulter, and Bio-Rad, and holds internationally recognized accreditation from the College of American Pathologists (CAP). The company specializes in comprehensive diagnostic solutions, including hormonal testing, wellness panels, chronic illness monitoring, metabolic disorder screening, and high-end clinical chemistry. AVMLabs is committed to supporting healthcare providers by simplifying laboratory testing so they can focus on delivering high-quality patient care.
Role Description
This full-time, on-site Customer Support Executive role is based in Coimbatore. The individual in this position will handle customer queries and concerns via phone, email, and in-person interactions, ensuring timely, accurate, and empathetic responses. Daily responsibilities include resolving service-related issues, coordinating with laboratory and technical teams, updating customers on test status, and maintaining detailed records of interactions in support systems. The role involves guiding healthcare providers and patients through service offerings, providing basic technical assistance related to reports or portals, and escalating complex issues when necessary. The Customer Support Executive will also contribute to continuous improvement by gathering feedback, tracking customer satisfaction, and supporting internal process enhancements.
Qualifications
Strong customer-facing skills, including Customer Support and Customer Service capabilities.
Ability to manage digital channels effectively, including Online Support for queries and requests.
Experience ensuring Customer Satisfaction through proactive communication and issue resolution.
Basic Technical Support skills to assist customers with report access, portals, and related tools.
Excellent verbal and written communication skills in English; proficiency in local languages is an advantage.
Demonstrated problem-solving abilities, attention to detail, and a calm, professional approach in high-pressure situations.
Prior experience in healthcare, diagnostics, or a related customer support environment is preferred.
Minimum of a diploma or bachelor’s degree in any discipline; relevant certifications in customer service or healthcare support are beneficial.
Preferred
Freshers or candidates with up to 2 years of relevant experience can apply.
Strong communication and interpersonal skills.
Good English communication skills, both verbal and written.
Basic computer knowledge and ability to work with CRM/software applications.
Male candidates are preferred as there are two shift timings: 10:00 AM - 7:00 PM and 1:00 PM - 10:00 PM.
Salary & Benefits
CTC: ₹2.5 LPA – ₹3.2 LPA
Laptop & Mobile Allowance: ₹2,000/month (included in salary)
Laptop is mandatory; the company does not provide one.
Accommodation and food are not provided.
Location
Coimbatore

Work arrangement
No