Senior Manager-Client Management

Job Description
Candidate expected to reside within a reasonable commuting distance (typically 25-35 miles) of Buffalo, NY.
The Senior Manager, Client Management serves as the strategic relationship leader for a portfolio of key merchant partners, responsible for deepening client engagement, delivering business value, and driving sustainable growth. Acting as a trusted advisor, the role leverages industry expertise, payments knowledge, and commercial insight to help clients navigate business challenges, uncover opportunities, and realize the full value of partnering with American Express.
Through strong executive relationships, consultative problem-solving, and cross-functional leadership, the Senior Manager translates client needs into impactful solutions, advocates for the voice of the customer, and drives outcomes that enhance client success, strengthen long-term partnerships, and support American Express growth objectives.
Responsibilities
Strategic Portfolio Management
Own a portfolio of strategic merchant relationships and serve as the primary point of accountability for overall partnership health and growth.
Develop and execute account strategies aligned to client objectives and American Express priorities.
Maintain a deep understanding of each client's business model, operating environment, growth initiatives, and industry trends.
Executive Relationship Leadership
Build and strengthen relationships across Finance, Treasury, Procurement, Operations, Marketing, and Executive leadership teams.
Expand stakeholder networks and increase engagement with key decision-makers and influencers.
Serve as a trusted advisor by bringing market insights, industry expertise, and strategic recommendations to clients.
Business Growth and Opportunity Development
Drive portfolio growth through the expansion of B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services.
Identify, develop, and execute opportunities that increase client engagement, deliver measurable business value, and support American Express growth objectives.
Lead consultative sales conversations that uncover client needs and align American Express capabilities to strategic business priorities.
Respond promptly to client and internal growth triggers, leveraging insights to identify opportunities and accelerate commercial outcomes.
Secure Payment Decisioning (PD) opportunities when appropriate by effectively positioning American Express solutions and demonstrating client value.
Maintain a robust pipeline of growth opportunities and execute account plans that balance client objectives, relationship development, and commercial results.
Client Advocacy and Strategic Consultation
Represent the voice of the client internally to influence product development, service enhancements, and business priorities.
Partner with internal stakeholders to deliver solutions that address client needs and strengthen long-term partnerships.
Provide ongoing consultation regarding payments innovation, process optimization, and industry developments.
Cross-Functional Leadership
Collaborate with Product, Marketing, Pricing, Risk, Legal, Commercial, and Merchant Services teams to support strategic client objectives.
Lead internal alignment around growth opportunities and key client initiatives.
Navigate complex organizational environments to drive timely and effective outcomes for clients.
Performance and Portfolio Health
Monitor portfolio performance and identify opportunities to improve revenue, engagement, retention, and client value.
Maintain awareness of client risks, competitive threats, and emerging market dynamics.
Deliver against portfolio objectives while ensuring strong relationship health and long-term partnership value.
Required
QUALIFICATIONS
5-8 years of experience in strategic account management, client management, consultative sales, business development, or related commercial roles.
Proven ability to build and manage senior-level client relationships.
Strong consultative selling and relationship management skills with demonstrated success driving business growth.
Ability to identify client needs and translate them into actionable business opportunities.
Strong communication, negotiation, presentation, and influencing skills.
Experience collaborating across matrixed organizations.
Analytical and financial acumen with the ability to evaluate business opportunities and client performance.
Ability to manage multiple priorities and drive outcomes in a complex environment.
This position is assigned to a geographic sales territory. To ensure effective client coverage and business continuity, colleagues are expected to reside within a reasonable commuting distance (typically 25-35 miles) of an approved primary or secondary metropolitan area associated with the territory. Residency and territory alignment may be reviewed periodically based on business needs, market coverage requirements, and territory assignments.
The colleague is expected to regularly travel throughout the territory to conduct in-person client meetings, prospecting activities, and relationship management. Residence location must support efficient and consistent coverage of the assigned market
Preferred
Experience within payments, fintech, merchant acquiring, commercial payments, or B2B commerce.
Knowledge of accounts receivable, accounts payable, working capital, payment automation, or B2B payment solutions.
Experience working with enterprise or strategic clients.
Experience commercializing value-added products and services.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for th

Work arrangement
Yes