Customer Service Representatives - Remote

As a Customer Service Representative, you will provide inbound customer care, primarily over the phone and email. You'll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.
This is the job for you if:
You are the go-to person to help troubleshoot tech problems.
You leverage streaming services regularly.
You excel at handling customer inquiries of varying types.
You are an active listener and enjoy building rapport with customers.
You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems.
You leverage two-way feedback to enhance your performance.
What we offer:
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Monthly company reward & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.)
Efficient and accurate typing skills (at least 30 words per minute)
Experience using a streaming player or gaming system
Excellent verbal and written communication skills and are a strong multitasker
Driven by solving problems and meeting goals
Familiar with Microsoft Office tools
Experience in customer service and sales
High school diploma or equivalent
We will provide equipment, however to work from home, you must have:
Excellent Internet connectivity:
Internet access speeds of at least 2 MBPS upload and 10 MBPS download – the faster the better!
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
A quiet and distraction-free, secure place to work.

Employment type
Full-time

Work arrangement
Yes