Vice President, Head of Balance Transfer Strategy

Start your next chapter shaping a high-impact lending strategy with real ownership and visible outcomes. You’ll partner across teams to deliver responsible growth and a great customer experience.
As a Vice President, Head of Balance Transfer Strategy in Credit Solutions, you will own the end-to-end strategy and performance for balance transfers offered to existing credit card customers, translating insights into decisions that improve customer and business outcomes.
Job responsibilities
Own the end-to-end balance transfer strategy, including growth priorities, offer design, pricing, targeting, segmentation, and eligibility
Manage full business performance and financial outcomes, setting clear objectives and tracking results through disciplined reporting
Build and run a test-and-learn agenda across segments, channels, lifecycle moments, and offer constructs to drive measurable impact
Partner with product, marketing, risk, finance, analytics, operations, legal, compliance, and controls to evaluate tradeoffs and deliver outcomes
Influence roadmap priorities by defining high-value opportunities, expected outcomes, and business requirements
Translate customer needs, behavioral insights, portfolio trends, and macro dynamics into clear recommendations and business cases
Produce executive-ready updates that simplify complex topics and support fast, high-quality decision-making
Lead cross-functional execution from strategy through implementation with strong accountability and stakeholder management
Develop and coach a high-performing team while sustaining strong governance, risk management, and controls
Required qualifications, capabilities, and skills
Minimum 8 years of experience in strategy, product management, consumer lending, credit cards, financial services, consulting, analytics, risk management, finance, or marketing strategy
Demonstrated experience owning or materially influencing financial outcomes for a lending, payments, financial services, or customer growth business
Strong executive communication skills, including the ability to simplify complexity, frame tradeoffs, and present clear recommendations
Strong analytical skills, with the ability to interpret financial, customer, credit, and marketing data and translate insights into decisions
Experience developing segmentation, targeting, pricing, offer, or channel strategies that drive measurable business outcomes
Proven ability to influence senior stakeholders and lead cross-functional teams in a matrixed environment
Customer-centered problem-solving skills that connect customer needs to operational realities and business performance
Strong execution discipline, including prioritization, decision-making with imperfect information, and delivering to timelines
Bachelor’s degree or equivalent practical experience
Preferred qualifications, capabilities, and skills
MBA or advanced degree in business, finance, economics, analytics, marketing, or a related field
Experience with U.S. credit cards, unsecured lending, existing customer marketing, portfolio management, promotional financing, or bal