Operations Specialist

Operations Specialist – Last Mile Delivery
Build the engine behind a fast-growing food-tech company
About Club Feast
At Club Feast, we’re redefining how companies experience food. We partner with top local restaurants to deliver high-quality corporate meals efficiently and at scale.
Backed by General Catalyst and founded by the creator of Seated (acquired after raising $60M+) alongside an ex–Goldman Sachs Director, Club Feast is a high-growth startup transforming corporate catering across the U.S.
We move fast, operate remotely, and give real ownership to people who want to make an impact.
About the Role
We’re looking for an Operations Specialist – Last Mile Delivery to join our core operations team. This role sits at the intersection of dispatch, logistics, and company-wide operations, ensuring smooth daily execution across multiple cities.
You’ll be deeply involved in live delivery operations, while also working closely with the COO and leadership team on improving processes, scaling operations, and solving real problems as they happen.
This role is ideal for someone who wants hands-on responsibility, exposure to leadership, and long-term growth in a fast-scaling company.
What You’ll Do
Last-Mile & Dispatch Operations
Manage daily dispatch and live delivery execution across assigned cities
Audit orders and ensure accuracy before routes go live
Assign and adjust delivery routes based on availability, capacity, and timing
Monitor deliveries in real time and step in quickly when issues arise
Reassign routes or resources as needed to maintain on-time performance
Company & City Operations
Support overall city operations beyond dispatch, helping keep everything running smoothly
Collaborate with Driver Engagement, Restaurant Ops, and Account Management teams
Identify operational gaps and escalate risks before they become issues
Help standardize processes as new cities and volumes scale
Quality Control & Decision-Making
Review delivery proof, timestamps, and compliance with standards
Make fast, thoughtful decisions during high-volume service windows
Communicate clearly with internal teams to resolve issues efficiently
Reporting & Improvement
Prepare daily end-of-day reports with key operational metrics
Track KPIs such as on-time delivery, incident resolution, and route efficiency
Proactively suggest improvements to tools, workflows, and SOPs
Who You Are
2–4 years of experience in operations, logistics, dispatch, or last-mile delivery
Highly organized and detail-oriented, with a strong operational mindset
A self-starter who takes ownership and doesn’t wait for instructions
Calm under pressure and able to manage multiple moving parts at once
Comfortable working with data, spreadsheets, and web-based tools
Strong communicator who works well across teams and time zones
Flexible and willing to support operations during peak hours when needed
Why Join Club Feast
Work closely with the COO and leadership team
High ownership and real responsibility from day one
Remote-first, global team with strong operational standards
Clear growth path as the company scales into new markets
Opportunity to expand beyond dispatch into broader operations and leadership roles
Be part of a mission-driven, venture-backed startup building something meaningful

Work arrangement
Yes