Technical Support and design ( CCTV , Fire , PA)

Technical Support & Design Engineer
Domain: CCTV | Fire Alarm | Public Address Systems
Location: Pune
Department: Technical / Projects / Pre-Sales
Job Summary
We are looking for a Technical Support & Design Engineer to support the design, estimation, configuration, commissioning, and troubleshooting of CCTV, Fire Alarm and Public Address systems.
The role will involve a combination of office-based system designing and technical support, along with occasional site visits for commissioning, troubleshooting, demonstrations, and customer support.
Key Responsibilities
Prepare system designs for CCTV, Fire Alarm and Public Address systems based on customer requirements, drawings, BOQ and tender specifications.
Prepare BOQ, technical compliance sheets, datasheets, system architecture and solution proposals.
Perform CCTV camera selection, coverage planning, storage calculations, bandwidth calculations and server/NVR/VMS sizing.
Support configuration and commissioning of IP cameras, NVRs, VMS platforms and network-based surveillance systems.
Design Fire Alarm systems including detector selection, loop calculation, panel selection, modules, interfaces and system architecture.
Support programming, testing, commissioning and troubleshooting of Fire Alarm panels.
Design Public Address systems including speaker selection, amplifier sizing, zone planning and basic load calculations.
Provide technical support to customers, system integrators, consultants and internal sales teams.
Assist the sales team in selecting technically suitable products and preparing solutions.
Review tender specifications and prepare technical compliance/deviation statements.
Prepare drawings, schematics, system block diagrams and technical documentation.
Conduct product demonstrations, FAT/SAT and customer training when required.
Coordinate with OEM technical teams for complex technical issues.
Troubleshoot hardware, software, networking and integration-related issues.
Maintain project documentation, configuration files and technical reports.
Provide remote as well as onsite technical support.
Travel to customer/project sites when required.
Technical Knowledge Preferred
CCTV & VMS
IP Cameras, NVR/DVR, VMS
Camera lens and coverage selection
Storage and bandwidth calculation
Networking fundamentals – IP addressing, VLAN, PoE, switches
Video analytics and basic system integration
ONVIF, RTSP and related CCTV protocols
Fire Alarm
Addressable Fire Alarm Systems
Detectors, MCPs, sounders, modules and interfaces
Loop architecture and system configuration
Cause & Effect programming
Basic understanding of applicable fire alarm standards
Public Address
100V Line PA Systems
Speakers and amplifier sizing
Zone-based PA architecture
Emergency/Public Address fundamentals
Basic audio system troubleshooting
Qualification
Diploma / BE / B.Tech in Electronics, Electrical, Instrumentation, E&TC or related engineering field
Freshers or candidates with 0–2 years of relevant experience can apply.
Candidates with hands-on exposure to ELV / Security / Fire systems will be preferred.
Skills Required
Strong technical and troubleshooting ability
Basic knowledge of networking
Ability to read technical drawings and specifications
Good communication and customer-handling skills
Working knowledge of MS Excel, Word and PowerPoint
AutoCAD knowledge will be an advantage
Willingness to learn multiple technologies
Willingness to travel for projects and technical support
Preferred Candidate Profile
We are looking for someone who is technically curious and interested in developing expertise across CCTV, Fire Alarm and PA systems, rather than working on only one product category.
The candidate should be comfortable working across design, pre-sales support, configuration, commissioning and troubleshooting and should have the ability to learn new technologies and OEM platforms quickly.

Work arrangement
No