ManageEngine Service Desk Implementer

Title: ManageEngine Service Desk Implementer
Project: ManageEngine Service Desk Implementation & Optimization
Location: Remote, USA
Duration: 6 Months
Pay Rate: TBD
Role Overview:
Seeking an experienced ManageEngine Service Desk Implementer to support the implementation, configuration, customization, integration, troubleshooting, and optimization of ManageEngine Service Desk solutions.
Required Qualifications & Skills
IT Service Management (ITSM) experience — 6+ years
ManageEngine Service Desk implementation and configuration — 4+ years
ITSM workflows, including incident, change, and problem management — 4+ years
System integrations and API configurations — 3+ years
Workflow, automation rules, SLA, dashboard, and performance report configuration — 2+ years
ManageEngine ServiceDesk Plus customization and optimization — 4+ years
Troubleshooting deployment and configuration issues — 3+ years
Requirements gathering, workflow definition, and solution design — 3+ years
Data security, role-based access control, and audit management — 3+ years
Client training and post-implementation support — 3+ years
Strong communication, analytical, and problem-solving skills
Bachelor’s degree in Computer Science, Information Technology, or related field
Preferred Skills:
ManageEngine certification
ServiceNow, BMC Remedy, or Jira Service Desk experience
ITIL framework and processes
Project management experience
PowerShell or Python scripting/automation
Experience mentoring team members or leading time-sensitive implementations
Interview Focus:
ManageEngine ServiceDesk Plus, ITSM, configuration/customization, integrations, reporting, troubleshooting, optimization, security and compliance, project management, client communication, problem-solving, customer focus, adaptability, and leadership.
QUALIFIED CANDIDATES ONLY — NO LAYERS

Work arrangement
Yes