SPE-Cards & Payments

Job Summary
This hybrid role for an MNC focuses on delivering high quality analysis and operations support in cards and payments with strong reliance on advanced MS Excel skills. The specialist will handle data driven insights process optimization and reporting to enhance customer centric services across finance related workflows while working closely with cross functional teams in a structured environment.
Responsibilities
Perform daily analysis of cards and payments data using MS Excel to identify trends anomalies and operational gaps that impact transaction accuracy and customer experience
Prepare detailed reports dashboards and summaries in MS Excel to present clear insights on payment volumes settlement timelines and exception items for stakeholders
Support reconciliation of transaction data by validating entries fees and adjustments to ensure financial accuracy and minimize revenue leakage
Coordinate with operations and technology partners to track issues in payment processing and document them systematically to support timely resolution
Monitor adherence to internal controls in cards and payments workflows and highlight deviations to ensure compliance with enterprise risk practices
Optimize existing Excel based trackers and templates by improving formulas formats and structures to reduce manual effort and enhance data reliability
Assist in root cause analysis of payment disputes chargebacks and reversals by consolidating and reviewing evidence data points and decision logs
Contribute to process improvement initiatives by documenting current state processes and proposing Excel supported solutions that enhance efficiency and transparency
Collaborate with finance and accounting teams when required to ensure that cards and payments entries align with ledger postings and reporting standards
Support day shift operations under a hybrid work model by maintaining timely updates communication and documentation of work progress in shared tools
Maintain accurate records of daily activities and key metrics in Excel based logs to support audit readiness and continuous improvement reviews
Communicate clearly with internal teams about data issues and operational risks in cards and payments so that corrective actions are prioritized and tracked effectively
Apply basic knowledge of consumer lending and finance concepts when available to interpret data patterns and recommend meaningful actions that support business goals
Qualifications
Demonstrate hands on expertise in MS Excel including pivot tables advanced formulas lookup functions and data validation to manage large transaction datasets effectively
Exhibit practical understanding of cards and payments operations such as authorizations settlements refunds and chargebacks to interpret data and support issue resolution
Show familiarity with finance and accounting concepts including reconciliations posting logic and basic financial controls to align transaction data with financial outcomes
Display awareness of consumer lending products processes and customer journeys when applicable to better contextualize cards and payments data analysis
Possess strong analytical thinking communication and documentation skills that enable clear explanation of findings risks and recommendations to non technical stakeholders
Adapt effectively to a structured hybrid work model in a day shift environment while maintaining high standards of reliability accountability and teamwork

Work arrangement
Hybrid