IT & Administrative Support Specialist

Company Description Metric Vibes is a data analytics company specializing in precise data instrumentation and server-side tracking for e-commerce businesses. The team focuses on correcting data foundations before analysis, ensuring a reliable single source of truth for attribution, ROI, and performance.
About the Role
We are seeking an honest, dependable, and proactive IT & Admin Support Specialist to manage day-to-day administrative operations, oversee payroll management, and provide essential technical support. This is a hybrid position requiring 1 to 2 days per week on-site in our office, with the rest of the work managed flexibly.
As a growing organization, we value individuals who take ownership of their work, bring reliability, and want to actively contribute to our overall operations and long-term growth.
Key Responsibilities
1. Administrative & Payroll Management
Hands-on management and execution of monthly payroll using Zoho Payroll (or similar payroll/HR platforms).
Maintain accurate employee records, attendance, leave tracking, and reimbursement processing for a team of 10-15 people.
Handle day-to-day office coordination and administrative tasks during in-office days.
Assist with basic vendor coordination, office inventory tracking, and documentation.
Support ongoing operational workflows to help streamline team productivity.
2. IT & Technical Support
Troubleshoot basic technical issues (hardware, software, network connectivity, user accounts).
Assist with onboarding/offboarding setup for team members (email creation, software access, permissions).
Maintain basic asset tracking (devices, software licenses, accounts).
Ensure data privacy and operational security best practices across office tools and software.
3. Organizational Growth & Ownership
Identify operational bottlenecks and suggest practical solutions to improve efficiency.
Take full ownership of assigned tasks with minimal supervision.
Maintain a long-term mindset, growing with the company as systems and processes scale.
Requirements & Qualifications
Software Skills: Hands-on experience working with Zoho Payroll or similar payroll software (e.g., Keka, GreytHR, RazorpayX Payroll).
Experience: Prior background in office administration, payroll processing, or desktop IT support.
Communication Skills: Strong verbal and written communication skills to liaise smoothly with internal team members and vendors.
Hardware Requirement: Must possess a reliable personal laptop/system for remote and in-office work.
Core Traits:
Integrity & Dependability: High level of honesty, punctuality, and commitment to confidentiality.
Problem-Solving Ability: Quick to address IT or operational issues with a proactive attitude.
Ownership Mindset: Willingness to contribute beyond basic checklists to help the organization run smoothly.
Work Schedule & Setup
In-Office Expectation: 1 to 2 fixed days per week at our office.
Employment Type: Retainer / Part-time with clear monthly payout.
Growth Opportunity: Potential to scale responsibilities and compensation as the organization grows.

Work arrangement
Hybrid