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Description
Position Title: Help Desk Support Specialist (Student Computer and Automation Support)
Location: Fort Benning, GA
Clearance required: SECRET
Scope of Work: Provides on-site and remote customer and automation support to students and instructors, preparing and issuing mobile devices, conducting security briefs, and supporting a single maximum class/course of up to 400 students per rotation.
Responsibilities Include (but Are Not Limited To)
Provide on-site and remote support to students and instructors; respond to initial requests within 15 minutes.
Prepare mobile devices (laptop or tablet) with new baseline images and post-install customization.
Issue devices, conduct security briefs, and ensure completion of DA Form 2062, AUP, and IA briefings.
Support TSAS onboarding so students receive temporary network permission for the course duration.
Train new instructors on classroom instructional technology and collaborative tools.
Report damaged or missing student computers and provide the ETS Lead with statement of charges/FLIPL packets.
Qualifications
Associate of Science (AS) degree with at least 7 years of experience
Active SECRET clearance required, U.S. citizenship
Cyber Workforce certification per DoD 8570.01-M as applicable to assigned IA functions
Work arrangement
Yes
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