Customizer

Vice President of Product Operations
Core Responsibilities:
Serve as strategic connective tissue between Product Management, Engineering, Product Marketing, and Go-to-Market (GTM) teams; enable product organization to function with clarity, speed, and scale
Establish, evolve, and scale the processes, governance frameworks, planning practices, and operating rhythms that enable effective execution across Product and Engineering organization
Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams; facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities
Design, implement, and govern end-to-end product lifecycle processes from ideation and discovery through development, launch, iteration, and sunsetting (e.g., stage-gate reviews, discovery frameworks, prioritization cadences)
Establish planning cadences, portfolio reviews, operating forums, and governance mechanisms that support efficient execution and organizational alignment across product teams
Develop and manage standardized Product Launch framework, coordinating readiness activities across Marketing, Sales, Support, Legal, and other GTM functions to ensure successful, unified product introductions
Define and operationalize product health and performance scorecard across key dimensions: adoption, NPS, usage, ARR contribution, innovation velocity, and operational efficiency
Monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes
Lead development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices
Partner with Product, Engineering, UX/UI, and business stakeholders to improve coordination, operational effectiveness, and cross-functional collaboration
Develop and maintain portfolio performance reporting, operational metrics, dashboards, and executive-level insights that support business and investment decisions
Provide leadership teams with visibility into portfolio progress, business outcomes, risks, dependencies, and execution challenges
Drive organizational readiness to ensure product delivery is tightly coordinated with GTM activities including pricing & packaging, sales enablement, and marketing campaigns
Coordinate cross-functional teams to direct market research, product definition, go-to-market strategy, partnerships, and sales support in alignment with product and business objectives
Lead product operations teams responsible for product lifecycle management, portfolio and investment governance, commercial readiness, pricing and monetization, and product insights
Define and track key performance indicators (KPIs) to measure product performance and operational efficiency; use metrics to guide strategic and operational decisions
Oversee strategy, execution, and optimization of product operations across company's product portfolio; ensure efficient product delivery and lifecycle management
Track key performance metrics, drive continuous improvement, and support executive decision-making through data-driven insights
Foster strong partnerships with Engineering, Marketing, Sales, Customer Success, Compliance, and other relevant departments to align operational processes with business goals
Typical Profile:
Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or related field required; MBA or advanced degree strongly preferred
18+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or related business operations function within complex technology organization
10+ years in senior product operations leadership roles (VP, SVP, Director) with enterprise-wide scope and team management responsibility
Deep expertise in product operations, product lifecycle management, portfolio governance, launch excellence, and cross-functional program coordination
Strong knowledge of product development methodologies (Agile, Scrum, SAFe), stage-gate processes, prioritization frameworks, and product portfolio management
Proven track record scaling product operations functions, improving planning effectiveness, and enabling product teams to deliver with greater predictability and impact
Experience leading product operations in complex, multi-product, multi-team technology environments (SaaS, enterprise software, fintech, martech, data centers, industrial products)
Excellent leadership, communication, and executive presence; ability to influence C-suite, product leadership, engineering teams, and cross-functional stakeholders
Strong analytical, strategic, and operational leadership skills with experience leveraging metrics, reporting, and business insights to support planning, prioritization, and executive decision-making
Experience in relevant industry verticals (SaaS, enterprise software, fintech, financial services, martech, data centers, industrial technology, hardware/software)
Proficiency in product management tools (Jira, Aha!, Productboard), portfolio management platforms, analytics tools, and program management systems
Program Management and Project Management expertise to coordinate cross-functional initiatives and deliver complex, multi-phase programs
Advanced analytical skills to interpret data, define KPIs, and guide strategic and operational decisions
Strategic thinker with hands-on execution mindset; comfortable operating in fast-paced, ambiguous, high-growth environments
Excellent stakeholder management, collaboration, and communication skills across technical and non-technical functions
Proven ability to build and manage high-performing, distributed teams in remote or hybrid environments
Experience with digital banking, payments, blockchain, data center infrastructure, or mission-critical engineered products is a plus
Key Metrics:
Product portfolio performance (revenue contribution, ARR growth, innovation velocity)
Product launch success rate and time-to-market for new products/features
Product adoption, usage, and engagement metrics (DAU/MAU, feature adoption, activation rates)
Product health score (NPS, customer satisfaction, retention, churn)
Planning effectiveness and predictability (on-time delivery, roadmap adherence, forecast accuracy)
Cross-functional alignment and GTM readiness scores
Operational efficiency (cycle time, throughput, resource utilization)
Product operations team performance and stakeholder satisfaction
Executive visibility and decision-making quality (insight quality, risk identification, portfolio transparency)
Process improvement delivery and operational maturity advancement
Budget adherence and resource allocation optimization
Stakeholder satisfaction (Product, Engineering, GTM teams, executive leadership)

Work arrangement
No