Front Office Application Support – ETRM

Job Description
We are looking for a seasoned Front Office Support professional with deep expertise in the North American power markets, ideally including ERCOT. This senior resource will play a central role in the Orchestrade Go Live, acting as the primary technical and functional contact for traders, quants, and risk teams. The ideal candidate is autonomous, reliable, and comfortable working under pressure, with the ability to navigate complex issues, stabilize the platform during migration, and support high priority trading operations in real time.
The Front Office Application Support Analyst is responsible for supporting daily MtM (Mark-to-Market) reporting, P&L validation, risk monitoring including stress test for the US B2B Supply business activity. This role ensures consistent and accurate publication of the Daily P&L and compliance with the different risk limits and metrics. The role also consists of managing the book structure across multiple legal entities’ transactions and maintains strict adherence to risk mandates. By estimating and modeling various market inputs, validating forward/settlement curves, and creating data-driven reports, this position is crucial in supporting the overall financial performance and risk management of the Supply business activity. Additionally, the Analyst will contribute to improving the Front Office and Market Risk processes specific to the Supply business, enhancing reporting capabilities through tools like Power BI.
Responsibilities:
Provide senior level support to front office users, including traders and schedulers
Ensure stability of the trade lifecycle from trade capture to end of day processes
Troubleshoot complex technical and functional issues across the ETRM landscape
Work closely with traders on pricing, market data, positions, and real time operational topics
Monitor and validate PnL, risk exposures, and position data
Coordinate with global teams (development, QA, infrastructure, data)
Drive root cause analysis and long term remediation
Document processes, support procedures, and best practices
Act as a mentor and escalation point for junior and mid level support analysts
Contribute to Go Live readiness and post implementation stabilization
Qualifications
Required Skills
3-15 years of experience in front office support, trade support, or application support in energy trading (We are looking for both mid-level and senior-level candidate)
Strong technical foundation: SQL, Linux or Unix, Scripting knowledge (shell, Python is a plus)
Ability to work under pressure in a fast paced trading environment
Strong communication skills and ability to interact with senior trading staff
Proven experience managing incidents, priorities, and time critical operations
Nice to Have
Direct experience with Orchestrade
Python
Cloud exposure (AWS or Azure)
Experience supporting real time trading activities, telemetry, or scheduling workflows
Knowledge of North American power markets, with a preference for ERCOT is a plus
Previous ETRM experience (such as Orchestrade, Endur, Allegro, RightAngle, etc.) is a plus

Employment type
Full-time

Work arrangement
Hybrid