Supervisor, Client Support

About Waterworks
When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
The Role
The Supervisor, Client Support leads a team of Client Support Specialists within an assigned region. This is a hands-on role that combines people management with direct client support responsibilities, including sales support and order management. The Supervisor is accountable for meeting daily productivity metrics, balancing regional workload, and serving as an escalation point to resolve complex issues.
With direct oversight of the Client Support team, this role ensures operational excellence and delivers a consistently high-end, luxury service experience for clients. The Supervisor partners closely with internal teams to support showroom operations and client needs in a fast-paced environment.
The ideal candidate is highly organized, customer-focused, and passionate about design, with the ability to lead effectively while remaining engaged in day-to-day operations.
This role would support our San Francisco and Scottsdale showrooms.
Supervisors supporting showrooms within a 50-mile radius or within reasonable commuting distance are expected to maintain an onsite presence a minimum of 3 days per week, or more frequently as business needs dictate.
For showrooms located beyond a 50-mile radius or beyond reasonable commuting distance, supervisors are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities.
Work schedules may include weekend hours based on operational demands and showroom needs.
*Currently accepting internal applications through May 11th

Employment type
Full-time

Work arrangement
No