Delivery Manager

This is a Fully Remote Job
About Our Client:
VideoAmp operates in the advertising measurement industry, addressing the challenges of accurately valuing, buying, and selling advertising across multiple screens including linear TV, OTT, CTV, and digital video. The organization leverages big data and advanced technology to enable advertisers, agencies, and digital partners to plan, optimize, and measure media investments effectively. With significant growth in measurement scale and extensive coverage of the TV ecosystem, the company partners with major agency groups and numerous advertisers to impact media investment strategies.
About the Opportunity:
The DELIVERY MANAGER role involves managing the operational aspects of client onboarding, platform delivery, and ongoing support within the Professional Services team. This position ensures that clients receive accurate and timely configuration, reporting, and data management services aligned with their measurement needs. The role plays a critical part in maintaining client satisfaction and supporting account growth by ensuring seamless delivery and issue resolution.
Responsibilities:
Lead and coordinate client onboarding activities in collaboration with Account Management.
Manage platform configuration including building custom audiences and overseeing creative fingerprinting.
Validate metadata and handle ticketing for quality assurance and discrepancy resolution.
Develop and deliver platform dashboard reports and templated reporting decks.
Create and manage support tickets for onboarding and troubleshooting.
Address platform issues such as data discrepancies and access problems.
Support regular account reviews and provide insights into billing and renewal risks.
Monitor account plans to flag potential risks or growth opportunities.
Requirements:
Minimum 4 years in a client-facing delivery, implementation, or technical account management role, preferably within ad tech or media measurement.
Strong organizational skills to manage multiple accounts and deliverables effectively.
Experience with data platforms, ticketing systems like JIRA, and technical concepts such as pixels and data mapping.
Proficiency in Microsoft Excel and PowerPoint.
Excellent communication skills to collaborate across teams.
Proactive approach with attention to quality assurance and scalable process development.
Ability to handle ambiguity and escalate issues appropriately.
Pay Range and Compensation Package:
Salary range from $94,000 to $105,000, commensurate with experience.
Equity participation included.
Benefits & Perks:
Inclusive medical, dental, and vision insurance.
401(k) plan with matching contributions.
Paid maternity and parental leave.
Discretionary and flexible PTO plus company breaks.
Health Savings Account (HSA) and Flexible Spending Account (FSA).
Cell phone and wifi reimbursement.
Commuter benefits.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes