Sr. Project Manager, Sales Operations & Controls

About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
We are seeking a dedicated and experienced Sr. Program Manager to join the Sales Operations team. This role leads initiatives with a focus on Transaction Operations, Order Operations, Title Operations, sales systems, and backend operational improvements that directly impact customer experience from order placement through delivery and post-sale documentation. The role partners closely with Sales Operations, IT Product Management, Legal, Tax, and operational subject matter experts to improve process efficiency, resolve production issues, validate system releases, and ensure incentives, fees, taxes, and customer-facing agreement documents are accurate and launch-ready.
Key Responsibilities
Lead Sales Operations projects from intake through requirements, solution design, UAT, stakeholder alignment, deployment, and post-launch communication.
Own daily triage of ad hoc Salesforce, CFS, and sales operations system issues by monitoring production behavior, investigating root causes, creating solution tickets, partnering with IT, and driving timely releases.
Identify and eliminate manual workflows, inefficiencies, and process gaps across Transaction Operations, Order Operations, and Title Operations.
Develop and maintain analytics, reporting, dashboards, and operating mechanisms that provide visibility into open tickets, completed work, production issues, UAT status, and project progress.
Maintain vehicle sales fee, discount, and incentive databases; execute monthly and ad hoc incentive updates; validate incentive accuracy across systems; and troubleshoot production incentive issues.
Coordinate cross-functional implementation of new fees, discounts, incentives, and sales programs, ensuring system readiness and accurate launch execution.
Lead User Acceptance Testing for Sales Operations, including test script creation, validation, release sign-off, defect follow-up, and stakeholder communication.