ITAM Solution Architect

ServiceNow is moving from a workflow platform with AI features to an AI platform where agents do the work. That shift only works if the assets, licenses, and costs feeding it are accurate and under control — which is the problem this role owns.
The ITAM Solution Architect leads the technical design and delivery of ServiceNow IT Asset Management solutions for enterprise customers, translating business and financial governance requirements into scalable platform architecture. This role combines deep product expertise with the ability to advise customers on ITAM best practices, license optimization, and asset lifecycle strategy — serving as a trusted technical advisor throughout the engagement lifecycle.
What You’ll Do:
Architect ITAM solutions
Lead solution architecture and design for ServiceNow ITAM implementations, including Hardware Asset Management (HAM), Software Asset Management (SAM), Enterprise Asset Management (EAM), and Cloud Cost Management (CCM)
Define data models, integration patterns, and CMDB alignment strategies to support accurate asset lifecycle tracking
Guide customers through discovery-to-normalization data flows and reconciliation processes
Advise and lead
Give customers evidence-based assessments of ITAM maturity, license compliance risk, and cost optimization strategies — grounded in real current-state analysis, not generic best-practice assertions
Partner with delivery teams to ensure architectural decisions are technically sound, scalable, and aligned to customer governance requirements
Identify and proactively surface project risks, scope gaps, and technical debt to engagement leadership and customer stakeholders
Mentor Technical Consultants and Business Process Consultants on ITAM design patterns
Why Join Us
Influence multi-million-dollar transformation programs at the earliest stage.
Work directly with enterprise customers on high-impact ServiceNow and AI-driven initiatives.
Be part of a team that values both outcomes and excellence in delivery.
Competitive compensation, performance bonuses, and clear career growth opportunities.
To be successful in this role you have:
Required
Practical experience applying AI tools like Otto and AI Control Tower to asset management workflows, with the judgement to know where they add value and where they don't.
Experience in IT asset management, software asset management, or related enterprise IT operations roles
Demonstrated experience architecting ITAM solutions in complex, multi-stakeholder enterprise environments
Experience with ServiceNow Discovery and CMDB integration as it relates to asset data accuracy
Executive presence and the ability to engage with stakeholders at all levels.
A balance of technical depth and strong interpersonal skills, with a background in data governance, data catalogs, ontologies, business intelligence, engineering, or other technical fields.
A collaborative, one-team mindset, skilled at working across sales, solution consulting, and delivery organizations.
Preferred
Familiarity with ITAM industry frameworks (e.g., ISO/IEC 19770)
Certifications
Required: CSA and CIS-HAM or CIS-SAM, held or obtained within an agreed window
Preferred: CMA/CTA for architect-track candidates, and ITAM industry certifications (e.g. IAITAM)

Employment type
Full-time

Work arrangement
Yes