Customer Relationship Manager

Job Purpose
Achieve sales & collection targets and collect market information in his assigned area.
Job Context & Major Challenges
Driven by strong economic growth, construction industry in India is booming resulting in increase of RMC consumption. Various MNCs in partnership with international consultants are executing projects with major focus on retail and medium projects which are challenging, complex and time-bound. RMC offers high-tech solutions to cater to the needs of such projects. This requires the sales and marketing skills to tap the huge potential in this growing market to improve market share.
Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)
KRA1 Product Rate
Ensure closure of sales targets (as per role specific KPIs and targets) within the price range specified in the SOP
KRA2 Payment Receivables
Ensure receivables of all outstanding payments / defaulter cases of cheque bouncing or any legal matters
Ensure timely delivery of invoices & credit/debit notes
Monitor Daily customer wise sales and collection data and ensure timely collections
Monitor outstanding payments regularly to identify critical customers and hence strategize receivable collection
KRA3 Order Planning & Scheduling
Provide new customer details to the CSD and help in creating SAP customer code and entering customer details in SAP prior to first dispatch
KRA4 Industry Analysis
Understand the allotted geographic areas regularly and conduct market analysis to assess the market position
KRA5 Customer Management
Visit site frequently to meet the concerned site incharge, project managers, influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation
KRA6 Business Development
Develop a priority list of market opportunities to explore in their respective market
Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers
Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc

Work arrangement
No