Service & Industrial Technician

About DECCO Postharvest:
DECCO, an ADVANTA company, is the global leader in providing postharvest solutions to reduce food waste and enhance the freshness of fresh fruits and vegetables all along the food supply chain. DECCO delivers value every day to packers, shippers, supermarkets and consumers with customized coating, decay control, sanitization and disinfection products, application technology, on-site service and almost 90 years of postharvest expertise. Our 200+ dedicated DECCO employees operate in over 40 countries.
Our purpose is to enable more and better Fresh Food for the world. More. Beautiful. Fresh
Job Summary:
The Service & Industrial Technician will maintain DECCO equipment in their respective packing houses and territory. Optimize equipment performance and improve product application. Positions requires strong mechanical aptitude and the ability to communicate with multiple departments within DECCO, customer management and customer staff.
JOb Responsibilities:
Systems Development/Implementation: Ability to design, install, configure, maintain, and optimize all control systems used by DECCO. This may include electrical and mechanical systems as well as PLCs, control panels, sensors, instrumentation, and automation equipment. Maintain equipment and parts inventory to ensure availability and readiness for customer and internal service needs.
Problem Solving: Ability to read blueprints schematics and diagrams to properly diagnose equipment malfunctions. Troubleshoot, test, disassemble, repair, and reassemble company equipment including PLC/Control Panels, sprayers, pumps, motor, foggers and other equipment.
Team Support: Provide support to service technicians and customers by finding solutions to various equipment malfunctions. This includes being onsite at our customer accounts on a frequent basis, working alongside our service and commercial teams, and being able to communicate the current functionality and working condition of our equipment and processes to all involved. Provide advanced technical support and escalation assistance for complex service issues and equipment failures.
Training/Development: Obtain training and promote proper use and care of DECCO technical equipment. Train service technicians on new equipment and best practices. Maintain accurate maintenance records. Support the onboarding, training, and development of service technicians and other team members by providing hands-on instruction, technical guidance, field coaching, and troubleshooting assistance. Assist in developing training materials, standard procedures, and technical documentation to support continuous learning and service excellence. Maintain accurate maintenance records.
Service Coverage Support: Provide field service coverage when business needs require, including supporting customer service calls, scheduled maintenance, equipment installations, and emergency service work. Serve as a backup resource for the Service Team during vacations, PTO, leaves of absence, open positions, peak workload periods, or other staffing shortages to ensure continuity of customer support and service delivery.
Collaboration and Cooperation: Provide and accept valuable input from internal and external partners to provide solutions for system needs. Provide feedback to DECCO managers and others to keep team informed of field activities of opportunities and challenges. Follow directions to meet deliverables.
Working conditions: Perform job functions at DECCO warehouses, offices, laboratories, customer packinghouses, storage facilities, and other locations as assigned. Work in ambient outdoor temperatures throughout the year and in cold storage facilities. Regular use of stairs, ladders, and platforms. Frequently travel in company provided vehicle, between 1 and 6 hours a day. May require standing for long periods.
Innovation and Improvement: Work with Industrial Technology Manager to drive advancements in innovation and continuous improvements of our application equipment, digital platforms, and new technologies. Assist in identifying and implementing improvements that enhance equipment reliability, service efficiency, system performance, and customer value.
REQUIRED EDUCATION, SKILLS, ABILITIES, AND EXPERIENCE:
BS degree in a relevant STEM degree, or 3 years of experience with some technical training and/or certificates
Professional communication skills