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The Senior Director, Client Education provides strategic and operational leadership for the Learning & Development function that serves Experian Health's external clients across the product portfolio.
You will own the vision, roadmap, and execution of a scalable, high-quality client education program spanning instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal.
You will be accountable for building and leading a team of instructional designers and client educators, operationalizing modern learning practices, and championing innovation including the responsible use of AI to increase the speed, quality, and scale of learning content.
You will be a senior escalation point and expert, ensuring learning experiences remain current amid frequent product changes while measurably improving client capability, confidence, and satisfaction.
Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs and learning experiences.
Lead the vision, strategy, and multi-year roadmap for our Client Education program across multiple Experian Health products.
Lead the design/delivery of blended learning solutions including instructor-led, on-demand eLearning, video tutorials, and learning labs in consideration of client implementation and ongoing adoption needs.
Set standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and our client-facing course catalog.
Provide capacity, prioritization, and risk insights to leadership to guide investment and resourcing decisions.
Guide development and refresh of eLearning and training materials to keep pace with frequent product and system updates.
Establish scalable authoring workflows, templates, and governance to reduce manual effort and shorten content update cycles.
Operationalize and administer the client Learning Portal (LMS), including learning plans, enrollment, and reporting.
Apply learning-effectiveness measures and client feedback to improve curricula and delivery.
Guide organizational change management activities related to product releases, workflow changes, and client adoption plans by ensuring education strategies and communication plans are in place.
Develop product adoption strategies that guide clients from initial implementation through advanced utilization and optimization of Experian Health solutions.
8+ years' experience in Learning & Development
8+ years' experience with Client Education
8+ years' experience training leadership, including building teams, leading teams, within healthcare technology, SaaS, or revenue cycle management environments
Demonstrated experience developing and scaling blended learning programs (instructor-led, virtual, and on-demand eLearning) for external clients or end-users
Experience applying AI in L&D to accelerate content development, improve quality, and increase efficiency
Hands-on experience with eLearning authoring tools and learning management system (LMS) administration
Healthcare revenue cycle knowledge and familiarity with Experian Health solutions are beneficial
Experience contributing to process improvement, automation, or operational transformation plans
Epic experience is beneficial
5+ years' experience managing people
10% travel required
Employment type
Full-time
Work arrangement
Yes
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