Therapy Access Specialist (Contractor)

About Cala
At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we released Cala kIQ — our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease.
But we won’t stop there. Our pioneering technology can be applied across neurology, cardiology, and so much more. It’s all part of our mission to help people in their struggle with chronic disease. We’re only just getting started.
The Therapy Access Specialist provides operational support to the Therapy Access organization including, but not limited to, contact patient and healthcare provider for documentation, verify insurance benefits, secure authorizations and other duties, as required. Other duties may include data entry of new patient referrals. This is a contractor (1099) position.
The Specialist requires specific knowledge of health insurance plans, interpretation of benefits and prior authorization protocol. Also, general knowledge of durable medical equipment (DME) coverage landscape is strongly recommended.
Location: Remote, must reside in the United States
Reports to: Associate Director, Therapy Access
Responsibilities
Effectively and accurately verify active health insurance coverage via phone call with a payor representative.
Effectively and accurately utilize the payor websites, such as Availity, NaviNet and others, to verify insurance eligibility and submit prior authorizations.
Ability to communicate in a clear and effective manner, both orally and in writing.
Ability to maintain confidentiality.
Document all interactions and calls into the customer relationship management (CRM) system in accordance with Quality Assurance, Regulatory and HIPAA guidelines. Collaborate with Sales Support Representatives to transfer benefit verification and authorization data so the sale is completed accurately and efficiently.
Data entry of new patient referrals into CRM
Contact new patient referrals for insurance confirmation.
Provide telephone and department support, as needed.
Performs other related clerical duties, as assigned.