Billing & Collections Specialist

About the Role
We are looking for a customer-focused Billing and Collections Agent to join a fast-paced billing team. This position supports accounts receivable and collections while helping customers resolve billing questions, payment delays, disputes, and account discrepancies.
The ideal candidate combines strong customer service experience with excellent communication, organization, and problem-solving skills.
Key Responsibilities
Contact customers regarding outstanding balances and follow up on overdue payments.
Respond to billing inquiries and explain invoices, account balances, and payment options.
Resolve payment discrepancies, disputes, and reconciliation issues professionally.
Monitor incoming payments and maintain accurate accounts receivable records.
Coordinate payment arrangements and document collection activities.
Monitor the invoicing system to ensure invoices are delivered accurately and on time.
Collaborate with Finance, Account Management, Operations, and Customer Experience teams.
Maintain organized records of payments, adjustments, communications, and collection efforts.
Support process improvements and help create or update billing and collections procedures.
Analyze accounts receivable information to identify risks, trends, and improvement opportunities.
Requirements
Previous customer service experience is required.
Experience handling billing questions, payment concerns, disputes, or sensitive customer situations.
Strong written and verbal communication skills.
Excellent attention to detail, organization, and follow-up.
Comfortable using CRM platforms, Google Workspace, and B2B software.
Ability to collaborate across teams and work effectively in a fast-paced environment.
Results-oriented approach with the ability to take initiative and resolve issues independently.
Preferred Qualifications
Experience in billing, collections, accounts receivable, or order-to-cash processes.
Previous experience in a startup or rapidly growing company.
Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or equivalent professional experience.
Experience developing procedures, knowledge-base content, or process documentation.

Work arrangement
Yes