Payor Change Coordinator- Remote

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
Payor Change Coordinator
This is a fully remote position. You’ll work from home while supporting patients, payors, branches, referral sources, and internal teams across the organization.
About The Role
The Payor Change Coordinator plays an important role in helping ensure patients receive uninterrupted service when their insurance or payor information changes. You’re not simply processing insurance changes. You’ll help patients navigate changes in their coverage while making sure the right information, authorization, product, and payor are in place for their care.
Working remotely, you’ll have the opportunity to solve problems, work across multiple teams, communicate directly with patients and payors, and make a meaningful impact behind the scenes to keep patient care moving forward.
Key Highlights
Fully remote position – work from home
Patient-focused role supporting patients through insurance changes
Combination of insurance verification, problem solving, and customer service
Regular interaction with patients, payors, branches, and referral sources
Opportunity to identify and resolve billing and documentation issues
Work that directly supports accurate reimbursement and continued patient service
Salary Range
$35,000 annual salary
Actual compensation may vary based on experience, skills, education, and location
What You’ll Do
Process patient insurance and payor changes accurately and efficiently
Verify insurance coverage, eligibility requirements, and payor information by phone and online
Obtain verbal or written authorization for medical treatment from appropriate sources
Ensure the correct product and payor are used for services, equipment, and therapy
Verify that the appropriate allowable is recorded in accordance with payor contracts
Research and resolve account issues, including gaps between current and former payor requirements and billing documentation
Review accounts to ensure open and future invoices are billed correctly
Identify and resolve discrepancies in insurance information and account documentation
Answer inbound calls from patients regarding updates to their insurance and provide clear information about next steps
Coordinate with patients, branches, and referral sources to obtain required testing based on new payor requirements
Notify patients and coordinate scheduling for required testing
Document account activity accurately in ACIS and other required systems
Help ensure payment is guaranteed prior to delivery and revenue is posted appropriately
Follow all regulatory requirements, company policies, procedures, and best practices
Support additional duties and projects as assigned
Required
High school diploma or equivalent
At least one year of related work experience
At least one year of medical billing experience
Familiarity with payor contractual requirements
Strong attention to detail and ability to identify and resolve discrepancies
Strong verbal and written communication skills
Ability to work effectively with patients, payors, branches, and internal teams
Basic computer skills, including Microsoft Word, Excel, PowerPoint, Access, MS Project, and Visio
English reading, writing, and speaking skills
Top Attributes for Success
Detail-oriented and organized
Strong problem-solving skills
Clear and professional communication
Comfortable working with patients and insurance payors
Able to research information and resolve issues independently
Strong follow-through and personal accountability
Ability to manage multiple priorities in a fast-paced environment
Business acumen and understanding of how payor requirements impact the business
Professional and credible when communicating with patients and internal teams
Why You’ll Love Working Here
Work from home in a fully remote position
Your work directly helps patients receive the services and equipment they need
You’ll work across multiple areas of the organization rather than being limited to one function
You’ll have opportunities to develop your knowledge of healthcare, insurance, billing, and payor requirements
Your problem-solving skills can make a direct difference in both the patient experience and business results
You’ll be part of a team where accuracy, communication, and follow-through matter
Work Environment
This is a fully remote work-from-home position. Employees are expected to have an appropriate workspace and the ability to perform the essential functions of the position remotely.
Physical Requirements
This is primarily a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability
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Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Our Benefits Program Includes
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
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Work arrangement
Yes