Care Team Member

About SOL Mental Health
At SOL Mental Health, we’re redefining what’s possible in mental health care—starting with you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.
Your Contributions Matter Here. We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems—areas where your expertise becomes invaluable.
At SOL, you'll find:
True ownership opportunities in a growing organization where your ideas can become organizational standards
Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace
Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations
Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management
Why Building Something New Matters
Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.
Our Culture: How We Show Up Every Day
Our values guide every interaction—with each other, with our patients, and with our communities.
❤️ We Lead with Heart
💡 We Look for the Good
💪 We Strengthen Each Other
🏆 We Strive for Excellence
🚀 We Break New Ground
Care Team Members at SOL...
Provide a warm, professional experience for all patients by greeting visitors, answering phones, and managing daily scheduling needs across calls, emails, and logistics.
Complete patient intake and check‑in processes, ensuring all forms, insurance verifications, copays, and balances are collected and documented accurately.
Manage schedules for patients and clinicians, including adjustments, follow‑ups, discharge workflows, reactivation, and end‑of‑day processes, while maintaining accurate information in the EHR.
Support clinical teams by triaging patient concerns, escalating issues appropriately, and coordinating necessary services.
Communicate clearly and promptly with patients, families, referral partners, and vendors to support the full patient journey and enhance engagement.
Ensure accurate charge capture, billing‑related documentation, and timely submission of required data.
Maintain compliance with all policies and regulatory standards (HIPAA, CMS, OSHA, etc.) and uphold a high standard of customer service.
Represent Sol Mental Health with professionalism and contribute positively to team culture by demonstrating empathy, collaboration, and reliability.
Meet productivity goals and perform additional duties as assigned.
Job Requirements & Skills
Able to effectively manage difficult situations and de-escalate issues that arise.
Ability to interact and work professionally and effectively with a diverse population.
Highly organized and able to juggle many tasks at once.
Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems.
Experience with EMR/EHR systems, specifically Athena, preferred.
Ability to interpret, adapt and apply guidelines and procedures.
Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude
Physical Requirements