Claims Creation Specialist - Mississauga, Ontario, Canada

Company
ClaimsPro LP
Claims Creation Specialist - Mississauga, Ontario, Canada
Compensation range: $38,700.00 - $53,700.00 annually
Under the supervision of the Claims Creation Supervisor, with broken line to IMS and RPA group, the Claims Creation Specialist supports the national operations to ensure that new claims are set up, inquiries and all system components are addressed daily. The Claims Creation Specialist is also responsible for providing exceptional customer service to our clients and internal / external customers.
We have an existing opportunity to add a full-time Claims Creation Specialist to our team! This is a remote work position available anywhere in Canada.
Role Responsibilities
Triage new claims and ensure they are set up daily
Complete timely setup of new claims for multiple insurers sent to branches across Canada according to ClaimsPro guidelines
Address inquiries from internal and external customers
Work in conjunction with other departments to support client needs
Data integrity functions (daily opened report, SLA reviews, CAT data integrity)
Operate RPA
Communicate with IT to ensure all aspects of RPA are working accordingly
Participate in cross training with IMS
Assist with providing training to new hires or other internal customers
Complete any miscellaneous project work
All other duties as may be required, from time to time
Qualifications & Experience
Insurance industry experience / exposure preferred
Minimum of 1-year experience in an admin / support role required
Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
Strong computer skills with an aptitude and ability to learn new software / databases
Competencies
Communication Skills - the ability to communicate effectively (written and oral techniques) with both internal and external associates
Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
Initiative - being proactive in identifying and implementing claims handling solutions resulting in equitable settlements
Teamwork - must genuinely intend to work cooperatively with others
Adaptability – embraces change and demonstrates a willingness to learn
Ability to take simultaneous direction from multiple sources and manage conflicting priorities in an effective manner
Environment/Working Conditions
Ability to work from home
Work hours 12-8 pm EST
Positive team dynamics
All prospective employees must pass a background check.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
#ClaimsPro

Work arrangement
Yes