Bilingual Intake Team Lead - English/Spanish

Bilingual Intake Team Lead - English/Spanish
Fully Remote | Full-Time | Monday-Friday, 8:30 a.m.-5:00 p.m. Pacific Time
QUICK SUMMARY
Lead and develop an approximately 10 person remote intake team for a California employment law firm. You will oversee day-to-day performance, coach team members, monitor quality and compliance, improve intake processes, and step in when workflows or systems break down.
Compensation: $2,000 USD/month base + performance bonus up to $1,000 USD/month, plus 13th-month bonus and benefits.
WHY LABOR LAW PC
Labor Law PC is a California plaintiff-side employment law firm representing employees in matters involving workplace discrimination, harassment, wrongful termination, and wage-and-hour violations.
We are a fully remote, international team built around clear communication, accountability, thoughtful systems, and treating clients as people - not case numbers.
THE ROLE
This is a hands-on people leadership role, not simply a process or administrative position. You will lead approximately 10 team members across our Client Engagement, Intake Analysis, and Referral functions. You will be responsible for day-to-day performance, coaching, quality, compliance, and ensuring prospective clients move through the intake pipeline accurately and on time.
You will work closely with the Head of Intake, with increasing responsibility as you grow in the role.
WHAT YOU'LL DO
Lead and Develop the Team
Provide day-to-day direction, accountability, and support
Hold regular one-on-one coaching sessions using a structured coaching model
Build and track individual development plans
Follow up on performance commitments and areas for improvement
Lead the team through new processes, systems, and procedural changes
Own Quality and Compliance
Review intake pipelines daily for accuracy, completeness, and deadlines
Audit calls, intake files, communications, and documentation
Identify errors or gaps before they become larger problems
Monitor high-priority and time-sensitive matters
Help develop and implement the firm's QA standards
Improve Performance and Processes
Use QA data and audit results to identify trends and improvement opportunities
Help improve workflows, scripts, training, conversion, and lead quality
Serve as the first escalation point when intake systems or workflows are not working properly
Communicate and Troubleshoot
Communicate with prospective clients when needed in both English and Spanish
Manage the shared Intake inbox
Help troubleshoot CRM, technology, and workflow issues
Provide Spanish/English translation or interpretation when needed
WHO WE'RE LOOKING FOR
You should have:
Professional fluency in English and Spanish, written and spoken
Demonstrated people leadership experience, including direct responsibility for performance, conduct, and development
2+ years of relevant experience in team leadership, QA, coaching, intake, client services, or a similar environment
Experience coaching employees and following through on development plans
Strong attention to detail and ability to audit work for accuracy and compliance
Comfort learning and troubleshooting technology, CRMs, and workflow systems
Strong Microsoft Word, Excel, Outlook, and Teams skills
Comfort working with AI tools
Ability to work Monday-Friday, 8:30 a.m.-5:00 p.m. Pacific Time
Experience in law firm intake, legal services, client-facing quality, or a distributed international team is preferred.
COMPENSATION & BENEFITS
Base salary: $2,000 USD/month
Performance bonus: Up to $1,000 USD/month
13th-month bonus, prorated during the first year
$100/month health reimbursement after 90 days
8 paid holidays of your choice, prorated during the first year
Flexible PTO after 90 days
Fully remote
Schedule: Monday-Friday, 8:30 a.m.-5:00 p.m. Pacific Time
APPLY
Apply by submitting your resume in English.

Work arrangement
Yes