Telesales Manager

We are looking for an experienced Telesales Manager to lead and optimise telesales operations for the Indonesian market. This role focuses on conversion performance, agent productivity, process improvement and close collaboration with CRM and Retention teams.
The ideal candidate has hands-on leadership experience, understands Indonesian customer behaviour and is data-driven in managing performance and sales funnels.
Key Responsibilities
Lead and manage telesales agents handling Indonesian players/customers
Oversee welcome calls, first deposit conversion, second deposit, retention and reactivation flows
Set daily, weekly, and monthly KPIs for agents and monitor performance closely
Analyse call performance, conversion rates, and agent productivity
Conduct regular coaching, QA reviews, and performance feedback sessions
Optimise call scripts, objection handling, and sales approach based on market behaviour
Coordinate with Ops and Marketing teams on campaigns and promotions
Ensure compliance with internal SOPs and quality standards
Provide regular performance reports and insights to management
Requirements
Minimum 5 years experience in Outbound/ Telemarketing/ Telesales or Sales operations, with at least 2 years in a managerial role
Proven experience handling the Indonesian market (language, culture, customer behaviour)
Strong leadership and people-management skills
Comfortable working with targets, KPIs, and performance dashboards
Analytical mindset with experience using CRM tools and call systems
Fluent in English (Able to speak Bahasa Indonesia is a plus)
Experience in iGaming B2B or B2C.
Nice to Ha
Background in conversion funnels and retention collaboration
Familiar with performance-based incentive structure
Employment Terms
rms:Monday to Friday schedule
Working hours: 12:00 PM – 10:00 PM (GMT+8) with a 1-hour break
Annual leave & sick leave in line with company policy

Work arrangement
Yes