Operations Manager

Role Overview
The Operations Manager will oversee the day-to-day running of the business and make sure our processes, teams, and systems work together efficiently. You will be the link between the sales teams, the back office, and leadership. You'll ensure every client transaction, from enquiry to registration and after-sales support, is handled accurately and on time.
Key Responsibilities
Operations & Process Management
Oversee daily operations across sales, documentation, and client servicing.
Design, document, and improve SOPs to raise efficiency and reduce turnaround time.
Make sure every booking and transaction follows company policy and legal requirements.
Sales Support & Coordination
Coordinate between sales divisions, channel partners, and developers or property owners.
Track site visits, bookings, collections, and closures, and follow up on pending items.
Support sales teams with inventory updates, pricing sheets, and booking formalities.
Reporting & MIS
Prepare and review weekly, monthly, and quarterly MIS reports on sales, collections, and division-wise performance.
Analyse data to find bottlenecks, revenue leakage, and improvement opportunities.
Present operational insights and recommendations to senior management.
Team Leadership
Lead and mentor operations executives, coordinators, and support staff.
Set clear targets, monitor productivity, and run regular performance reviews.
Work with HR on hiring, training, and staff development.
Budgeting & Vendor Management
Manage operational budgets and control costs.
Negotiate with and monitor vendors, service providers, and office suppliers.
Oversee office administration, infrastructure, and CRM/software tools.
Required Qualifications
Bachelor's degree in any discipline (MBA/PGDM in Operations, Business Administration, or Real Estate preferred)
2-3 years of experience in operations, sales operations, or administration, ideally in real estate, construction, or a related sector
Proven experience managing teams and multi-stakeholder processes
Skills & Competencies
Strong leadership, organisational, and problem-solving skills
Working knowledge of real estate transactions, documentation, and RERA norms
Proficiency in MS Excel, MIS reporting, and CRM tools
Excellent communication and negotiation skills
Ability to manage multiple priorities under deadlines
Fluency in English and Hindi; knowledge of the local language is an advantage

Work arrangement
No